Receptionist - State Farm Agent Team Member

Austin Czaja - State Farm Agent; Buffalo (NY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Austin Czaja - State Farm Agent in Buffalo, NY is seeking a Receptionist - State Farm Agent Team Member. You will greet customers in person and by phone, direct inquiries to the right teammates, and handle scheduling while supporting the office with essential administrative tasks.

The ideal candidate is organized, customer-focused, and comfortable with sales conversations. Previous receptionist or customer service experience helps.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational

Sales conversations

Tools

CRM systems

Microsoft Office

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in November 2011 and is a growing team currently made up of two team members plus myself, with plans to expand. Before becoming an agent, I worked in sales and as a State Farm team member, which helped build a strong foundation in both customer relationships and business development.

I’m a second-generation State Farm agent, born and raised in Cheektowaga, and proud to serve my hometown community. I’m also a graduate of the University at Buffalo and come from a family deeply rooted in the industry.

We stay highly involved in the community through the Cheektowaga Chamber of Commerce, local events, and support for the Buffalo Police and Fire Departments. We also participate in community golf tournaments and other local initiatives.

For our team, we offer life insurance, paid gym membership, health benefits, reimbursement for licensing costs, professional development opportunities, and a strong focus on work-life balance.

Our office culture is high-performing, growth-driven, and always learning. We’re building a winning team and looking for someone who sees the bigger picture - someone who is entrepreneurial, hungry, and driven to help others. The right person will be a strong communicator, problem solver, and relationship builder who wants to grow and succeed as part of a motivated team.

Role Description

Austin Czaja - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.