Receptionist - State Farm Agent Team Member

Talentify; Town of Amherst (NY); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Jacob Czaja in Amherst, NY is seeking a Receptionist to join our growing team. You will warmly greet customers, manage calls, schedule appointments, and help maintain a smooth front desk operation.

Ideal candidates are organized, customer-focused, and comfortable discussing basic insurance options. We offer a supportive team, ongoing training, and opportunities for advancement in a fast-paced community-driven agency.

Qualifications

• Previous experience in a receptionist or customer service role
• Strong communication and interpersonal skills
• Excellent organizational and multitasking abilities
• Comfortable engaging in sales conversations
• Basic computer skills including Microsoft Office and CRM systems

Responsibilities

• Greet customers warmly in person and over the phone
• Manage appointment scheduling and office communications
• Assist in handling inquiries and maintaining customer records
• Engage with prospective and existing customers about insurance options
• Provide excellent customer service and follow up on needs
• Support team with administrative tasks and projects

Skills

Previous receptionist experience

Communication skills

Organizational skills

Comfortable with sales conversations

Microsoft Office & CRM familiarity

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in December 2023 and currently lead a growing team of two. Before becoming an agent, I worked as a State Farm team member, where I developed a passion for helping customers, building relationships, and creating opportunities for others to succeed. I'm also a second-generation State Farm agent, so serving customers and supporting the community has always been a part of my life.

Community involvement is a major part of our agency culture. We proudly support organizations and events throughout the area, including the Buffalo Bisons, the Clarence Youth Baseball League, local charity events, and community fundraisers. We believe in giving back and making a positive impact wherever we can.

Our agency offers health benefits, a Simple IRA, ongoing training and coaching, professional development opportunities, and a strong commitment to work-life balance. As one of the area's fastest-growing agencies, we are dedicated to helping team members develop their skills and build rewarding long-term careers.

Our culture is supportive, growth-oriented, and driven. We celebrate wins together, encourage one another's success, and create an environment where people can thrive both personally and professionally. If you're motivated, coachable, and excited about building a successful career while being part of a fast-growing team, we'd love to meet you.

ROLE DESCRIPTION:

Jacob Czaja - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.