Receptionist - State Farm Agent Team Member

Lily Hoa - State Farm Agent; Arcadia (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Simple IRA

Paid time off

Performance-based bonus

Training & development

License reimbursement

Flexible schedule

Opportunity for advancement

Competitive salary

Job summary

Lily Hoa - State Farm Agent in Arcadia, CA is seeking a Receptionist - State Farm Agent Team Member. The ideal candidate will be highly organized, detail oriented, and eager to support a positive, productive workplace while learning about the insurance industry.

You will greet customers, manage scheduling, handle inquiries, and assist in maintaining customer records, with opportunities to discuss insurance options and grow within the agency.

Qualifications

• Previous receptionist or customer service experience.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.

Responsibilities

• Greet customers in person and over the phone and direct them to the right team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with prospects and current customers to identify insurance opportunities.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Receptionist experience

Customer service

Sales conversations

Bilingual Spanish

Bilingual Mandarin

Tools

CRM systems

Microsoft Office

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

About Our Agency:

I opened my agency in 2014 and currently lead a close-knit team of three. Before becoming a State Farm agent, I worked in the nonprofit sector supporting veterans, an experience that strengthened my passion for serving others and making a difference. I was born in Hawaii and am proud to be the first person in my family to earn a college degree.

Giving back continues to be an important part of who we are. Our agency supports the Boys & Girls Club and local food pantry, and we frequently volunteer at a nearby elementary school. We enjoy staying connected and finding meaningful ways to support the community we serve.

Our agency offers health benefits, a Simple IRA retirement plan, paid time off, performance-based bonuses, and reimbursement for licensing costs. We want our team members to have the resources and support they need to build their skills and grow professionally.

Our culture is supportive, encouraging, and centered around learning. I'm looking for someone who is coachable, willing to learn, and open to feedback and development. You don't need to know everything on day one - we value someone who brings the right attitude, is eager to improve, and wants to grow alongside a supportive team.

Role Description:

Lily Hoa - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry.

Responsibilities:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Qualifications:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.
• Bilingual Spanish or Mandarin preferred.