Receptionist -Spring Klein

Houston Eye Associates; Spring (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Holidays & Paid Time Off

Bereavement Leave

Medical benefits

Dental benefits

401(K)

Life Insurance

Eye care discounts

Paid time off (PTO)

Job summary

Houston Eye Associates in Spring, TX seeks a friendly Receptionist to manage front desk duties, check in and check out patients, schedule appointments, verify insurance, process payments, and maintain a welcoming, organized waiting area.

You will answer phones, triage calls, update patient records, and collaborate with physicians and staff to deliver high-quality patient care. One year office experience required; two years medical office preferred; bilingual Spanish a plus.

Qualifications

• High School Diploma or equivalent is required.
• One year of office experience is required; two years of medical office experience preferred.
• Bilingual Spanish is a plus.

Responsibilities

• Greet patients and guests in a friendly, professional manner.
• Check-in and check-out patients; schedule appointments.
• Verify insurance and determine if prior authorizations or referrals are required.
• Process payments and manage copays; update patient demographics.
• Triage incoming calls and direct messages to the appropriate staff.
• Maintain a clean, organized waiting area and work space.
• Travel may be required to other HEA offices to provide front desk coverage.

Skills

Customer service

Verbal communication

Multitasking

Spanish bilingual

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: Spring Klein - Spring, TX 77388 Position Type: Full Time Travel Percentage: Mulitple Locations Job Category: Admin - Clerical LOCATION: 5211 FM 2920, Ste 102 Spring, TX 77388 Some travel to nearby Kingwood location as needed with doctor.

POSITION SUMMARY

Contributes to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES

• To provide superior patient care services, treating all patients and guests with compassion and respect.
• Greets all patients and guests with a smile and helpful manner.
• Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
• Provide patients with necessary instructions or directions.
• Process patient documentation and update patient demographics with accuracy.
• Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Close‑out daily batches promptly and with accuracy.
• Maintains a clean and organized waiting room and work area.
• Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
• Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
• Other duties as assigned based on business operational needs.

PHYSICAL DEMANDS/WORK ENVIRONMENT

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.

SUPERVISORY RESPONSIBILITIES

No supervisor responsibilities.

We Proudly Offer:

• Continuing Education including JCAHPO & ABOC
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package:
  • Medical
  • Dental
  • 401(K)
  • Free Life Insurance & LTD
  • Eye Care Benefits & Optical Discounts

Equal Opportunity Employer M/F/H/V

EDUCATION

High School Diploma or equivalent

CERTIFICATIONS & LICENSES

None Required.

EXPERIENCE

One (1) year office experience. Two (2) years medical office experience preferred. Bilingual Spanish preferred.