Bilingual Medical Receptionist

SFP Health Group; Lakeland (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

SFP Health Group is seeking a Clinic Receptionist to join the Clinic Operations team. The role focuses on front desk efficiency, patient information accuracy, insurance verification, and coordinating services for patients and providers.

The candidate will handle multi-line phone systems, greet patients, collect co-pays, and manage appointments while maintaining patient confidentiality and precise record-keeping.

Qualifications

• 1-2 years of medical background.
• High school diploma or equivalent (Preferred).
• Previous experience as a medical receptionist (Preferred).
• Knowledge of medical terminology (1 year preferred).
• Some experience with Outlook and Microsoft Office.
• Bilingual Spanish and English preferred.

Responsibilities

• Registers patients and ensures that complete and accurate information is obtained.
• Accountable for the efficient operation of the front desk and reception function for a clinic department.
• Provides administrative and clerical support to facilitate the smooth operation of the clinic or department.
• Answer phone with multiple lines.
• Greet and direct patients and visitors to the clinic.
• Collect and record payments such as co-pays or balance.
• Manage heavy call traffic quickly and accurately on multi-line systems.
• Check in and check out patients.
• Verify insurance information.
• Coordinate and schedule services for patients and providers.
• Manage office supplies as needed.
• Monitor visitor access and issue passes when required.
• Receive/transfer patient records and record filing system.
• Verify patient demographic information and enter into computer system.

Skills

Detail oriented

Multitasking

Phone etiquette

Team oriented

Organizational skills

Medical terminology knowledge

Education

High school diploma or equivalent

1-2 years of medical background

Tools

Outlook

Microsoft Office

Job description

Company: SFP Health Group
Job title: Medical Receptionist
Division/Department: Clinic Operations
Reports to: Director of Operations

Job Summary:

Our innovative and rapidly expanding company is seeking experienced candidates for the position of Clinic Receptionist. If you are interested in joining our dynamic team, please review the following list of responsibilities and qualifications.

Essential Duties and Responsibilities:

• Registers patients and ensures that complete and accurate information is obtained.
• Accountable for the efficient operation of the front desk and reception function for a clinic department.
• Provides a variety of administrative and clerical support to facilitate the smooth operation of the clinic or department.
• Answer phone with multiple lines.
• Greet and direct patients and visitors to the clinic.
• Collect and record payments such as co-pays or balance.
• Ability to manage heavy call traffic quickly and accurately on multi-incoming and outgoing lines.
• Knowledge of patient confidentiality and privacy requirements.
• Check in and check out patients.
• Verify insurance information.
• Coordinates and schedules services for patients and providers.
• Manages office supplies as needed.
• Monitors visitor access and issues passes when required.
• Receive/transfer patient records and record filing system.
• Verify patient demographic information and accurately enter the same into computer system.

Knowledge, Skills, and Abilities:

• Must be detail-oriented, possess the ability to multi-task/problem solve, and be open to cross-functional training.
• Exercise proper phone etiquette and navigate computer software systems proficiently.
• Be team-oriented and work well with patients, colleagues, physicians, and other personnel in a professional and courteous manner.
• Have exceptional organizational skills with the ability to prioritize and complete tasks quickly.
• Knowledge of medical terminology, CPT, HCPCS, and ICD coding preferred.

Qualifications:

• 1-2 years of medical background.
• High school diploma or equivalent (Preferred)
• Previous experience as a medical receptionist (Preferred)
• Knowledge of medical terminology (1 year preferred)
• Some experience with Outlook, and Microsoft office
• Bilingual (Spanish and English preferred)

Physical & Mental Requirements: (check all that apply)

• Ability to stand or sit for extended periods of time.
• Ability to receive and comprehend instructions verbally and/or in writing.
• Ability to use logical reasoning for simple and complex problem solving.
• Occasionally requires exposure to communicable diseases or bodily fluids.
• Occasional travel for clinic activities may be required.

The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job descriptionat any time without notice.