Medical Receptionist - Full Time

Xpress-Wellness-Urgent-Care; Mannford (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Xpress-Wellness-Urgent-Care in Mannford, OK is seeking a patient service specialist to manage front office duties, greet patients, verify insurance, collect co-pays, and ensure data integrity while upholding HIPAA standards.

The role emphasizes customer service in a fast-paced clinic, coordinating registrations, referrals, and chart management, with responsibilities expanding to support staff and daily financial controls.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• Must obtain and maintain a current BLS certification.
• 1–3 years of medical office experience preferred.
• Strong knowledge of medical coding and billing.
• Familiar with OSHA and HIPAA regulations, including blood-borne pathogens.
• Proficient with Microsoft Office and common PC applications (Internet, Email).
• Ability to supervise, train, and evaluate clinic staff.

Responsibilities

• Greet patients with courtesy, inform about delays, and ensure smooth patient flow.
• Collect registration data, insurance information, and photo ID at each encounter.
• Enter patient data accurately into the computer system.
• Verify insurance and collect co-pays, co-insurance, and deductibles per plan.
• Maintain HIPAA compliance and protect patient and staff confidentiality.
• Balance daily charges and safeguard received payments.
• Assist in scheduling and following up on provider referrals.
• Keep the lobby clean and stocked with necessary supplies.
• Support other staff in a positive, team-centered manner.

Skills

Medical coding & billing

Regulatory compliance (OSHA/HIPAA)

MS Office & PC skills

Staff supervision & training

Education

HS diploma or equivalent

Associates preferred

Job description

Description

Position Summary:

The patient service specialist is responsible for all front office activities, including the reception area, mail, insurance verification, and patient data integrity. Employee acts as patient concierge for the reception/lobby area by providing excellent customer service. The employee will greet all customers, obtain registration data, collect co-pays, when required, and ensure patient confidentiality at all times. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Duties and Responsibilities:

• Greets patients in a polite, prompt, and helpful manner. Proactively keeps patients informed on delays and expected time to be seen by the provider. Consistently provides superior internal and external customer service. Ensures patient flow runs smoothly and efficiently.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Promptly and accurately enters patient data into the computer system.
• Verifies patient's insurance. Accurately enter/update patient information and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
• Follows all HIPAA guidelines and rules and explains practices to patients. Maintain proper personnel conduct and confidentiality of patent, staff, and physician information.
• Balances daily charges. Ensures that any money received is safeguarded. Must have exceptional multi-tasking abilities
• Manages patient charts, arranges referrals when needed, and sends patient information and records as requested by other medical entities with a high level of initiative and integrity.
• Assists other staff when needed in a positive, team-centered manner.
• Assist in scheduling and following up on provider referrals.
• Ensures lobby remains clean and stocked with necessary items.
• Seeks out methods and practices to minimize financial risk.
• Contracts with auditing services to ensure proper financial monitoring and controls are compliant and up-to-date.
• The Clinic staff may also include ancillary personnel who are supervised by the professional staff.
• Other duties as assigned. This is a safety-sensitive and confidential position.

Qualifications:

• Education:
• High School Diploma or equivalent required, Associates preferred.
• Licenses/Certification:
• Must obtain and maintain a current certification in BLS.
• Experience:
• 1-3 years prior medical office experience is preferred.
• Skills:
• Understanding of medical coding and billing.
• Knowledge of state and federal regulations including OSHA, HIPAA, blood-borne pathogens, and others.
• Competent with common PC applications including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate new and current provider staff.

Working Conditions:

• May be exposed to/occasionally exposed to patient elements.
• Subject to varying and unpredictable situations and interruptions.
• Occasionally subjected to irregular hours.
• Occasional pressure due to a fast-paced environment.
• The position may require lifting, carrying, or pushing equipment or patients.

Requirements

Physical Requirements:

• Must be able to see with corrective eyewear.
• Must be able to hear clearly with assistance.
• May be exposed to infectious and contagious diseases.
• May be in contact with patients under a wide variety of circumstances.
• Able to handle emergency or crisis situations.
• Will be required to wear protective equipment as necessary.
• Ability to escort or transport patient by wheelchair or stretcher
• Frequently: Sitting, walking, standing.
• Occasionally: Bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, traveling.
• Ability to lift 15-20 pounds