Customer Relations Representative - State Farm Agent Team Member

Krina Mallgren - State Farm Agent; Spokane Valley (WA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Bonus based on performance

Flexible schedule

Training & development

Job summary

Krina Mallgren - State Farm Agent in Spokane Valley seeks an Insurance Service & Marketing Specialist to enhance client engagement and support business growth. This hybrid role involves serving as the primary contact for insurance policyholders, processing applications, and executing marketing initiatives. Ideal candidates will have experience in insurance or marketing, strong communication skills, and proficiency in digital marketing tools. Join a dynamic team dedicated to providing exceptional service and innovative solutions.

Qualifications

• Previous experience in insurance customer service and/or marketing is highly desirable.
• Strong knowledge of insurance terminology, policies, and procedures.
• Familiarity with digital marketing tools and social media platforms.

Responsibilities

• Serve as the primary point of contact for insurance policyholders.
• Assist in developing and executing marketing campaigns.
• Educate clients on coverage options and policy terms.

Skills

Insurance customer service

Marketing principles

Communication skills

Organizational skills

Proficiency in Microsoft Office

Detail-oriented

Tools

CRM software

Mailchimp

Hootsuite

Job description

Benefits

• 401(k) matching
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Flexible schedule
• Training & development

Location

Spokane Valley, WA

Job Type

Full-Time

Department

Customer Service / Marketing / Insurance Operations

About Us

Krina Mallgren Insurance Agency is a leading provider of insurance solutions dedicated to delivering exceptional service and innovative marketing strategies to grow our client base. We foster a collaborative and dynamic work environment where employees can grow, thrive, and contribute to both client satisfaction and business development.

Job Summary

We are seeking a detail-oriented and proactive Insurance Service & Marketing Specialist to join our team. This hybrid role combines client-facing insurance service responsibilities with marketing initiatives aimed at promoting our products, enhancing customer engagement, and supporting business growth.

Key Responsibilities

Insurance Service Duties

• Serve as the primary point of contact for insurance policyholders, addressing questions and resolving issues promptly and professionally.
• Process new insurance applications, renewals, cancellations, and policy endorsements.
• Review and verify insurance documents for accuracy and completeness.
• Collaborate with underwriters, claims adjusters, and other departments to facilitate smooth policy management.
• Maintain accurate records of all client interactions and transactions in the company database.
• Educate clients on coverage options, policy terms, and benefits to help them make informed decisions.
• Assist with billing inquiries and coordinate with the finance department as needed.
• Stay updated on insurance products, industry regulations, and company policies.

Marketing Duties

• Assist in developing and executing marketing campaigns to promote insurance products and services.
• Create and distribute marketing materials, including newsletters, email campaigns, and social media content.
• Support lead generation efforts through outreach and follow-up communications.
• Analyze marketing data and customer feedback to identify opportunities for improving client engagement and acquisition.
• Coordinate with external vendors and partners for marketing events and promotions.
• Maintain and update the company’s website and social media profiles with relevant content.

Qualifications

• Previous experience in insurance customer service and/or marketing is highly desirable.
• Strong knowledge of insurance terminology, policies, and procedures.
• Familiarity with marketing principles, digital marketing tools, and social media platforms.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficient in Microsoft Office, CRM software, and marketing platforms (e.g., Mailchimp, Hootsuite).
• Ability to work independently and collaboratively in a fast-paced environment.