Receptionist (School Security)

Anne-Arundel-County-Public-Schools; Annapolis (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Anne Arundel County Public Schools, Division of Student Support Services - Central Office - Annapolis, MD, seeks a receptionist to greet visitors, answer inquiries, and direct people to the right offices. You will manage the security sign-in, maintain logs, and provide clerical support across departments.

The role requires a high school diploma (associate degree preferred) and prior receptionist experience. Strong communication and confidential handling of information are essential.

Qualifications

• High School Diploma or Equivalency Certificate required.
• Associate's Degree in related field preferred.
• Or an equivalent combination of education and experience enabling performance of duties.
• Two years receptionist experience in a commercial office and/or school complex with public contact.
• One year experience with AACPS preferred.
• Ability to deal politely, professionally with visitors and staff.
• Ability to handle upset persons under stress calmly and diplomatically.
• Ability to handle confidential employee information.

Responsibilities

• Greet visitors and sign-in using the computerized security system.
• Direct visitors to the appropriate office or department.
• Answer general non-technical questions for the Board of Education or Infant & Toddler Program.
• Maintain logs and provide regular backup assistance to clerical staff.
• Update the location telephone directory and route calls to staff.
• Direct visitors to applications and forms to expedite visits.
• Perform clerical duties as needed.
• Support other clerical office personnel as assigned.

Skills

Interpersonal skills

Communication skills

Professional demeanor

Stress management

Technology proficiency

Education

High school diploma

Associate's degree preferred

Equivalent combination of education and experience

Tools

Microsoft Office Suite

Video/Web Conferencing

Excel

Outlook

PowerPoint

Job description

Anne Arundel County Public Schools Division of Student Support Services - Central Office - Annapolis, Maryland Open in Google Maps

Job Description

Title Code:

JOB SUMMARY Greets visitors in a pleasant and professional manner whether on the telephone or in person. Queries all visitors to accurately ascertain the nature of their visit and direct them to the correct office/person in an expeditious manner. Performs a variety of clerical support tasks. Work requires a sound knowledge and familiarity with the overall organization of the school system, the various offices, departments, their staff, functions and services at their location.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Politely greets and signs-in visitors utilizing the computerized security system. Directs visitors to the appropriate office/department.
• Answers questions of a general non-technical nature for the Board of Education or Infant & Toddler Program .
• Handles visitors/employees with kindness, respect, and expediency. Displays a pleasant and professional demeanor at all times
• Identifies those situations in which the person may be upset and queries them in a helpful manner so as to attempt to diffuse the situation, while accurately ascertaining the nature of their visit and directing them to the appropriate office/staff.
• Acts promptly and with good judgment under stressful situations.
• Dispatches office passes and maintains appropriate logs/records.
• Maintains the location telephone directory and makes changes/updates as they occur. Answers and transfers incoming calls to requested staff, departments, and/or schools.
• Directs visitors to personnel applications and/or informational forms/literature to expedite their visit.
• Performs clerical duties as necessary.
• Provides regular backup assistance to other clerical office personnel.
• Performs other related duties as assigned within the same classification or lower.

MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or Equivalency Certificate required;
• Associate's Degree in related field of education from a regionally accredited college or university preferred.
• Or an equivalent combination of education and experience which provides the required knowledge, skills, and abilities deemed sufficient to prepare the employee to successfully perform the duties of the position.

Experience

• Two (2) years recent receptionist work experience for a commercial business office and/or school complex that involved daily contact with the general public and outside business organizations required.
• One (1) year experience with AACPS preferred.

Knowledge, Skills, Abilities and Other Characteristics

• Ability to deal politely, professionally, and effectively with all visitors and fellow employees.
• Ability to tactfully handle upset persons under stress diplomatically and in a calm and efficient manner.
• Ability to remember names, locations, and functions of the various offices and personnel served by the Board of Education.
• Ability to identify emergencies and to use good judgment in the prompt placing and receiving of telephone calls.
• Ability to handle sensitive, and confidential employee information and an understanding of responsibility to ensure confidentiality and security of confidential information.
• Demonstrated ability to effectively work and communicate with diverse populations.
• Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred).

Licenses and Certifications Employee must retain active licenses, certifications, and enrollment as a condition of employment.

• N/A

Driving Requirements

• N/A

LEADERSHIP ROLE

• N/A

PHYSICAL DEMANDS/WORKING CONDITIONS The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Standing: under 1/3 percent of the time
• Walking: under 1/3 percent of the time
• Sitting: between 1/3 and 2/3 percent of the time
• Keyboarding: between 1/3 and 2/3 percent of the time
• Talking: between 1/3 and 2/3 percent of the time
• Hearing: between 1/3 and 2/3 percent of the time
• As required by the duties and responsibilities of the position.

Vision The vision demands with correction described here are representative of those that must be met to successfully perform the essential functions of this job.

• No special vision requirements

Weight & Force Lifting and carrying requirements

• None:

Travel Requirements

• N/A

Job Information

Approved Date: 2/1/2025

Established Date: 11/1/2002

Title Code: B15940

Title: RECEPTIONIST

Alternate Title: Receptionist

Reports to Generic: Manager

Reports to Specific:

Division: Varies

Business Unit:

Department:

Negotiated Agreement: Secretaries and Assistants Association of Anne Arundel County (SAAAAC)

Unit: IV

Days Worked: 260

FLSA Exemption Status: Non-Exempt

Grade: SG07

Months Worked: 12

Hours Worked: 7

Job Family: Administrative and Office Support

Sub-Function: Office/Staff Support

VR# 27075

Position Type: 1.00 FTE

Job Categories: Support Staff > Secretary

Job Details

Job ID: 5962774 Application Deadline: Oct 23, 2026 11:59 PM (Eastern Standard Time) Re-Posted: Yesterday Starting Date: To Be Determined

Equal Opportunity Employer

Anne Arundel County Public Schools prohibits discrimination in matters affecting employment or in providing access to programs on the basis of actual or perceived race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, gender identity, or disability.For more information, contact:Anne Arundel County Public SchoolsDivision of Human Resources, 2644 Riva Road, Annapolis, MD 21401.410-222-5061 TDD 410-222-5000 or Email Recruitment

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Human Resources
• 2644 Riva Road
• Annapolis, Maryland 21401
• Phone: [phone]
• Fax: [phone]
• Email: [e-mail]

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