Temp: Receptionist (School Security)

Anne Arundel County Public Schools; Annapolis (MD); On-site; USD 17,000 - 22,000; Part time

Job summary

Anne Arundel County Public Schools in Annapolis, MD seeks a Temp Receptionist for School Security to greet visitors, answer calls, and direct people to the right offices using the security system and schedules.

The role requires a calm, professional demeanor and the ability to handle confidential information, with primary duties in clerical support and visitor management.

Qualifications

• High School Diploma or Equivalency Certificate required.
• Experience: None required.
• Proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred).

Responsibilities

• Greet visitors and sign-in using the security system.
• Direct visitors to the appropriate office/department.
• Answer questions of a general non-technical nature.
• Maintain daily schedules to guide parents and children.
• Monitor Fluency Interpreter system for issues.
• Handle upset visitors with calm and professional manner.
• Maintain logs/records and update the telephone directory.
• Answer and transfer calls to staff/departments.
• Provide regular backup clerical support.
• Perform other related duties as assigned.

Skills

Polite communication

Professional demeanor

Calm under pressure

Customer service

Education

High School Diploma

Tools

Microsoft Office Suite

Video/Web Conferencing

Job description

Anne Arundel County Public Schools Division of Student Support Services - Central Office - Annapolis, Maryland Open in Google Maps

This job is also posted in Anne Arundel County Public Schools

Temp: Receptionist (School Security)

Title Code:

Temp: Receptionist

Job Description

JOB SUMMARY
Greets visitors in a pleasant and professional manner whether on the telephone or in person. Queries all visitors to accurately ascertain the nature of their visit and direct them to the correct office/person in an expeditious manner. Must be able to remain calm in situations where a visitor/called may be upset, while also attempting to diffuse the situation. Performs a variety of clerical support tasks.
ESSENTIAL DUTIES/RESPONSIBILITIES

• Politely greets and signs-in visitors utilizing the computerized security system. Directs visitors to the appropriate office/department. Handles visitors/employees with kindness, respect, and expediency.
• Answers questions of a general non-technical nature for the Board of Education.
• Maintains and references daily schedules to ensure all parents and children get where they need to be in a timely manner.
• Helps to monitor and alerts of any problematic situations with the Fluency Interpreter system.
• Identifies those situations in which the person may be upset and queries them in a helpful manner so as to attempt to diffuse the situation, while accurately ascertaining the nature of their visit and directing them to the appropriate office/staff.
• Acts promptly and with good judgment under stressful situations.
• Maintains appropriate logs/records.
• Maintains the location telephone directory and makes changes/updates as they occur. Answers and transfers incoming calls to requested staff, departments, and/or schools.
• Directs visitors to personnel applications and/or informational forms/literature to expedite their visit.
• Provides regular backup assistance to other clerical office personnel.
• Performs other related duties as assigned within the same classification or lower.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or Equivalency Certificate required.

Experience

• None

Knowledge, Skills, Abilities and Other Characteristics

• Ability to deal politely, professionally, and effectively with all visitors and fellow employees.
• Ability to tactfully handle upset persons under stress diplomatically and in a calm and efficient manner.
• Ability to remember names, locations, and functions of the various offices and personnel served by the Board of Education.
• Ability to display a pleasant and professional demeanor at all times.
• Ability to identify emergencies and to use good judgment in the prompt placing and receiving of telephone calls.
• Ability to handle sensitive, and confidential employee information and an understanding of responsibility to ensure confidentiality and security of confidential information.
• Demonstrated ability to effectively work and communicate with diverse populations.
• Demonstrated proficiency with business technology applications (e.g. Video/Web Conferencing, Microsoft Office Suite -Word, Excel, Outlook, and/or PowerPoint preferred).

Licenses and Certifications

• N/A

Driving Requirements