Program Manager -House of Grace

Project HOME; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 57,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Paid parental leave

Hybrid work flexibility

Generous paid time off

Job summary

Project HOME seeks a Program Manager to oversee a Supportive Housing program, ensuring resident stability, wellness, and self-determination. You will supervise staff, coordinate services, and align operations with our mission in a hybrid, full-time role at House of Grace, Philadelphia.

The position requires an MSW or related degree (or equivalent experience), 2+ years of supervision, and the ability to support residents facing homelessness and behavioral health challenges.

Qualifications

• Requires MSW or equivalent degree, or BS/WBA with 2 years' relevant experience, or 6 years related experience.
• Minimum 2 years supervisory experience with strong team management skills; flexibility for evening, weekend, and on-call duties.
• Experience supporting individuals experiencing homelessness and/or behavioral health challenges.

Responsibilities

• Coordinate intake, orientation, and discharge processes with Central Intake and Property Management.
• Assess residents' needs, goals, barriers, and progress across recovery, health, education, employment, parenting, and community integration.
• Manage resident emergencies, including 302 petitions, and oversee medication room operations where applicable.
• Lead staff supervision and training plans; foster DEI-focused, recovery-oriented programming.

Skills

Supervisory experience

Resident services coordination

Organizational & communication skills

Education

MSW or related degree

BSW/BA with 2 years experience

6 years related experience

Job description

At Project HOME, every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Program Manager, you'll oversee and manage a Supportive Housing program, creating a caring environment that supports the emotional, physical, spiritual, and mental well-being of residents. This role includes supervising staff and interns, maintaining in-depth knowledge of residents, and ensuring program operations align with the mission of Project HOME.

• Location: House of Grace, 4226 North Park Ave. Phila, PA 19140
• Schedule: Full-Time | Mon-Fri (9AM-5PM) | Hybrid Eligible (Up to 1 Remote Day Per Week)
• Compensation: $ 63,031 annually

What You Will Do:

Resident Service Coordination

• Collaborate with Central Intake and Property Management to coordinate the assessment, intake, and orientation of new residents, as well as discharge processes to ensure appropriate services and supports are in place.
• Assess residents' needs, goals, barriers, and progress in areas such as recovery, health, education, employment, parenting, and community integration.
• Manage resident emergencies and urgent situations, including 302 petitions.
• Oversee the management of the medication room, as applicable.

Leadership

• Foster a structured, supportive environment that promotes resident growth, individuality, and community connection while maintaining positive relationships with service providers, the public, and volunteer groups.
• Conduct regular individual and group supervision, team meetings, and oversight of residential site staff to ensure residents receive appropriate services; manage staff training plans, including mandatory and skill building training.
• Develop a person-centered environment that emphasizes diversity, equity, and inclusion (DEI) along with a culture of recovery and wellness.

Administration

• Work with Directors and Compliance Department to ensure all documentation meets contractual obligations, Strategic Plan goals and KPIs. Monitor and ensure compliance with electronic data system standards.
• Recruit and onboard staff. Manage the on-call schedule and site schedule.
• Manage the day-to-day financial operations of the site, including annual budget and program spending, petty cash, SNAP report, purchase of goods and services, and credit card.

Coordination with Property Management

• Collaborate with the Property Manager as a blended management team to address leasehold obligation issues, including rent arrears, inspection violations, housing instability, and incident management.
• Oversee the timely completion of housing re-certifications, PHA income waivers, and other necessary documentation.
• Ensure residence cleanliness and safety to protect the health of residents and staff while meeting all inspection and safety licensing regulations.

What You Will Bring:

• MSW or related degree; or BSW/BA with 2 years' relevant experience; or 6 years of related experience.
• Minimum 2 years of supervisory experience with strong team management skills; availability for evening, weekend, and on-call duties.
• Experience supporting individuals recovering from homelessness and/or behavioral health challenges.

Core Skills:

• Strong organizational, interpersonal, assessment and supervisory skills. Good verbal and written communication.
• Strong computer skills, and ability to learn computerized case management system.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package.

Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities
• Hybrid work flexibility

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty in Philadelphia. Through integrated housing, healthcare, education, employment, and supportive services, we empower individuals to break the cycle of homelessness and achieve lasting stability.

Our Supportive Housing team provides safe, affordable housing while promoting dignity, independence, and long-term success. We believe every person deserves a place to call home and the support needed to thrive.

PHYSICAL REQUIREMENTS:

SEDENTARY WORK THAT PRIMARILY INVOLVES SITTING/STANDING.

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.