Receptionist (PT30)

Mission Pet Health; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted veterinary care for your 0w

Access to online discount platform

Teladoc 24/7 access to doctors

Job summary

Mission Pet Health in Dallas, TX is seeking a friendly Receptionist to warmly welcome clients, manage a multi-line phone system, and keep accurate medical records and appointments. You’ll be the first point of contact, guiding clients through our compassionate care approach and ensuring a smooth check-in experience.

This role supports pet wellness through clear communication, efficient scheduling, and respectful handling of financial transactions.

Qualifications

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Flexible schedule

Tools

Veterinary software

Job description

Midway Hollow Pet Clinic believes in supporting its teammates while delivering exceptional small animal care. We are proud to be an AAHA Accredited practice, a distinction that reflects our commitment to the highest standards of veterinary medicine and patient safety. The Dallas community recognizes our excellence, rewarding our dedication with a superb 4.7-star Google rating. When you join us in Dallas, TX, you are stepping into a supportive environment where you can truly do your best work every day. Midway Hollow Pet Clinic is part of a larger network that places your career development first. This means you have access to robust resources designed to help you succeed, whether you are seeking advanced mentorship or specialized education. We support all teammates in achieving ambitious career goals, including programs designed to help you become a credentialed technician or move into leadership roles within the network. Here, we invest in your future so you can grow alongside us without professional stagnation. The quality of medicine at Midway Hollow Pet Clinic is driven by our commitment to comprehensive small animal medicine, including vital urgent care services that allow us to help our patients when they need us most. As part of a larger medical community, our veterinarians benefit from readily available internal specialty consultations and resources, ensuring that we never stop learning and can always provide nuanced, evidence-based treatment plans. This supportive medical structure allows you to focus solely on practicing excellent medicine. Located in the vibrant, sprawling metroplex of Dallas, Texas, you will find a unique blend of southern charm and modern opportunity. Dallas is renowned for its diverse culinary scene, world-class arts districts, and extensive professional sports teams. Beyond the city center, you benefit from Texas’s famously affordable cost of living compared to other major metro areas. Whether you prefer exploring unique neighborhood eateries or enjoying the city's vast park systems, Dallas offers a dynamic lifestyle perfect for settling down and building a meaningful veterinary career.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.