Receptionist

Mission Pet Health; Wylie (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access 24/7

401k retirement options

Medical/Dental/Vision insurance

Educational assistance

Job summary

Mission Pet Health is seeking a dedicated receptionist for our Wylie, TX location. You will be the first point of contact, maintain records, handle scheduling, and process payments while educating clients on preventive care.

Join a supportive network that values professional growth and compassionate client service, with opportunities for ongoing development and AVMA-accredited technician education support.

Qualifications

• Customer service experience in a veterinary setting or healthcare environment.
• Clear communication skills, able to manage stressful situations with professionalism.
• Familiarity with veterinary software is preferred.
• Strong organizational abilities and multitasking in a fast-paced clinic.

Responsibilities

• Greet clients, manage multi-line phone system, and ensure compassionate first impressions.
• Maintain accurate medical records and assist with appointment scheduling.
• Help with financial transactions and ensure smooth clinic operations.
• Educate clients on preventive care and hospital services to support pet health.

Skills

Customer service

Communication skills

Veterinary software experience

Organization

Team player

Weekend/holiday availability

Job description

When you join Parker Road Veterinary Hospital in Wylie, TX, you are partnering with a practice dedicated to one core mission: providing the very best veterinary medicine so our patients can live long, healthy, happy lives. We have served the Wylie community and beyond since 1984, building a reputation for trust and excellence that is reflected in our outstanding 4.9-star Google rating. We treat every pet like our own, and we are looking for dedicated teammates ready to commit to compassionate, high-quality care. This is your opportunity to do your best work in a respected, established practice. We believe that our success starts with the commitment and growth of our teammates. You will benefit from being part of a network committed to fostering professional development. We ensure our veterinarians have access to internal specialty consultations and resources that support complex case management. We have dedicated programs in place to help all teammates achieve their career goals, whether you aim to become a credentialed technician, move into leadership, or expand your diagnostic skills. This culture of education means you always have the support you need to grow and succeed. At Parker Road Veterinary Hospital, we provide comprehensive, full-service care across multiple modalities. Our medical focus is broad, supporting both small animal and equine patients, allowing for diversity in your daily practice. We prioritize advanced care, supported by robust testing and diagnostics capabilities. Your scope of practice will include surgical procedures, wellness and prevention, and essential urgent care services, ensuring you are constantly engaged with complex and varied cases. We provide the tools necessary to meet our mission of delivering sophisticated veterinary medicine every single day. Wylie, Texas, offers a fantastic blend of suburban comfort and community pride, situated just northeast of Dallas. Joining our team means integrating into a city where the hospital has been a dedicated partner since 1984. You will find yourself in a highly supportive environment where pet owners trust us implicitly, allowing you to establish deep, meaningful connections with your clients. Wylie provides an excellent place to build a life while engaging in a highly valued professional setting.

At Mission Pet Health, we do things a little differently!

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow.

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace", ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.