Pet Wellness Concierge — Veterinary Front Desk Pro

Mission Pet Health; Houston (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Discounted pet care

Online discount platform

Teladoc access 24/7

Health, Dental & Vision insurance

Job summary

Animal Medical Center of the Village in Houston, TX is seeking a Receptionist to manage a multi-line phone system, greet clients, schedule appointments, and process payments with compassion and professionalism.

Join a AAHA-accredited facility within the Mission Pet Health network, offering comprehensive benefits, a supportive team, and opportunities for growth in veterinary medicine.

Qualifications

• Passion for providing excellent customer service.
• Excellent communication skills, able to manage stressful situations.
• Strong organizational skills, capable of multitasking in fast-paced settings.
• Flexible schedule including some weekends and holidays; team-oriented.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, handle financial transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Stress management

Tools

Veterinary software

Job description

Animal Medical Center of the Village has been dedicated to comprehensive veterinary care and urgent services for the Houston community since 1983. We are proud to be an American Animal Hospital Association (AAHA) accredited facility, recognized worldwide as the benchmark for quality care. This accreditation means we regularly undergo rigorous evaluations covering everything from surgery and patient care to diagnostic imaging and anesthesiology. Our commitment to excellence is reflected in our outstanding 4.7-star Google rating, showcasing the high level of community trust we have built. If you are looking for a hospital where you can do your best work alongside skilled teammates committed to superior medicine, this is your opportunity. As a dedicated member of our team, you join a practice known for providing compassionate, excellent veterinary care for cats, dogs, birds, and exotics. Teammates here focus on superior listening skills and genuine kindness toward clients and one another. We believe in providing the resources necessary for you to succeed and grow your career. The overall focus is always on creating a supportive environment where you can pursue your professional goals, whether that means expanding your expertise in advanced care or moving toward a leadership position. We seek to partner with you in achieving your career success. The quality of medicine at Animal Medical Center of the Village is upheld by the strict standards of our AAHA accreditation, which only 15% of veterinary hospitals achieve. This rigorous assessment guarantees high-quality surgical procedures, comprehensive testing and diagnostics, and robust advanced care options. We are equipped to handle a wide range of services, including wellness and prevention, specialized surgical procedures, and urgent care for small animals, birds, and exotics. Furthermore, the hospital is recognized as a Cat Friendly Practice, demonstrating our commitment to tailored patient care and minimizing stress for all species under our care. We are located in the vibrant, sprawling metropolitan area of Houston, Texas. As the largest city in Texas, Houston offers unparalleled opportunities for both professional and personal development. This community has trusted us with their pets' health for decades, reflecting the strong, established relationship we hold within the region. Joining us means integrating into a diverse metropolitan area while becoming a crucial part of a long-standing, respected local institution dedicated to serving its community.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.
  
  

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
  
  

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.