Receptionist (PT)- Kates

Project HOME; Philadelphia (Philadelphia County); On-site; USD 23,000 - 26,000; Part time

Job summary

Project HOME is seeking a part-time Receptionist to serve staff, residents, contractors, and guests, ensuring tenant safety by monitoring building access. The role emphasizes high-quality customer service and professional conduct at the front desk.

Shifts are Saturday and Sunday from 7AM–3PM or 3PM–11PM with a pay rate of $18.15 per hour. Requires a high school diploma or GED and 1 year of related experience. Basic computer literacy is expected.

Qualifications

• High School Diploma or GED required.
• 1 year of related experience required.

Responsibilities

• Maintain a constant front desk presence and verify access with photo ID.
• Establish and maintain respectful relationships with residents, guests, and staff.
• Perform hourly rounds to monitor security and check doors/windows; use cameras as needed.
• Answer calls, take messages, and assist with clerical tasks (typing, filing, deliveries).
• Assist with room setups for community space meetings.
• Document shift summaries and share during shift change.
• Address urgent situations with de-escalation and follow emergency procedures.
• Act as dispatch/contact for outreach and referrals when applicable.
• Attend meetings and trainings as required.

Skills

Customer service

Front desk

De-escalation

Communication

Education

High School Diploma or GED

Job description

At Project HOME, your work has purpose. Every role contributes to our mission of empowering individuals to achieve stability, wellness, and self-determination. As a Receptionist, you will serve as a professional point of contact for staff, residents, contractors, and guests while ensuring tenant safety by monitoring building access. This role requires a commitment to delivering high-quality customer service.

• Schedule: Part Time - Saturday and Sunday (7AM - 3PM) or (3PM - 11PM)
• Pay Rate: $18.15 per hour

What You Will Do

• Maintain a constant presence at the front desk, granting access only to authorized staff, residents, guests, and delivery personnel while ensuring all guests sign the visitor log and present photo ID.
• Establish and maintain healthy, respectful relationships with residents, guests, and community members
• Conduct hourly rounds to monitor unusual activity, check the security of exterior doors and windows, and use security cameras for surveillance.
• Answer incoming calls, take accurate messages, and assist with clerical tasks such as typing, filing, copying, and managing deliveries.
• Facilitate room setups for community space meetings
• Document shift summaries and share during shift change.
• Address urgent and crisis situations using de-escalation strategies and follow emergency procedures for incidents such as floods and fires.
• As applicable, act as dispatch and point of contact for outreach, including completing response forms making referrals, and completing documentation.
• Attend meetings and trainings, including supervision, staff meetings, community meetings, linkage meetings, and court appearances, if necessary.

What You Wil Bring

• High School Diploma or GED
• 1 year of related experience

Core Skills:

• Basic computer/technology literacy

Physical Requirements:

Project HOME provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. Project HOME prohibits discrimination and harassment of any type.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job, nor does it constitute a written or implied contract.