Patient Service Representative

Project-Home; Philadelphia (Philadelphia County); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Life & disability insurance

Paid parental leave

401(k) with match

Generous PTO

Wellness programs

Professional development

Job summary

Project HOME is seeking a compassionate Patient Service Representative to be the first point of contact in our Healthcare Services team. You will welcome patients, manage scheduling, registrations, check-ins/outs, and assist with copays while protecting confidentiality.

As a key member of our care delivery, you will coordinate with Benefits Counselors and Referral Specialists, support HIPAA compliance, and help patients access essential services in a respectful, trauma-informed environment.

Qualifications

• High school diploma or GED.
• 3+ years of medical office experience.
• Experience with Practice Management Systems (prefer eCW).
• Knowledge of Medicaid Managed Care Organizations (MCOs).
• Familiarity with NaviNet, PROMISe, and Microsoft Office.
• Excellent written and verbal communication skills.
• Bilingual Spanish/English preferred.

Responsibilities

• Greet patients and provide professional, compassionate service.
• Manage scheduling, registration, check-in, check-out, and follow-ups.
• Verify insurance, collect copays, and maintain accurate records.
• Use EHR systems to support scheduling and registration.
• Respond to inquiries with effective communication and de-escalation.
• Connect patients with Benefits Counselors, Community Health Workers, and Referral Specialists.
• Collaborate with staff to support efficient operations and patient experience.
• Protect HIPAA and confidentiality.

Skills

Customer service

Communication skills

Bilingual Spanish/English

Education

High school diploma or GED

Tools

eClinicalWorks (eCW)

Job description

At Project HOME, every patient interaction is an opportunity to make a difference. We're seeking a compassionate, professional, and service-oriented Patient Service Representativeto join our Healthcare Services team.

As one of the first points of contact for patients, you'll help create a welcoming and supportive environment while coordinating appointments, assisting with registration, and connecting individuals to healthcare resources. This role requires strong customer service skills, empathy, and the ability to navigate a busy healthcare environment with patience and professionalism.

• Schedule: Monday through Friday, 9:00 AM to 5:00 PM
• Compensation: $21.65-$22.40 per hour, based on experience

What You'll Do

• Welcome patients and visitors, providing professional, compassionate, and trauma-informed customer service.
• Manage patient scheduling, registration, check-in, check-out, and follow-up appointments.
• Verify insurance coverage, update patient information, collect copayments, and maintain accurate financial records.
• Use electronic health record (EHR) systems to support scheduling, registration, and other administrative workflows.
• Respond to patient inquiries and concerns while demonstrating effective communication and de-escalation skills.
• Connect patients with additional healthcare resources, including Benefits Counselors, Community Health Workers, and Referral Specialists.
• Collaborate with clinical and administrative staff to support efficient operations and a positive patient experience.
• Protect patient confidentiality and ensure compliance with HIPAA regulations and organizational procedures.
• Participate in cross-training and provide coverage at other Project HOME Healthcare Services locations as needed, including Hub of Hope and Pathways.

What You'll Need

• High school diploma or GED.
• At least 3 years of related work experience in a medical office setting, preferably at a Federally Qualified Health Center (FQHC).
• Experience using a Practice Management System, preferably eClinicalWorks (eCW).
• Knowledge of medical insurance, particularly Medicaid Managed Care Organizations (MCOs).
• Familiarity with insurance portals, including NaviNet and PROMISe, and Microsoft Office Suite.
• Excellent written and verbal communication skills.

What You May Bring

• Experience providing services to individuals with histories of homelessness, mental illness, substance dependence, and trauma.
• Bilingual Spanish/English communication skills.
• Experience working in a behavioral health and/or dental office setting.

What We Offer

Project HOME is committed to supporting the well-being of our employees through a comprehensive benefits package. Eligible employees enjoy:

• Competitive compensation
• Medical, dental, and vision insurance with low employee costs
• Company-paid life and disability insurance
• Paid parental leave
• Flexible Spending Accounts (FSA)
• 401(k) with employer matching
• Generous Paid Time Off, including paid sabbatical leave
• Employee wellness programs
• Professional development and career growth opportunities

Who We Are

Project HOME is a nationally recognized nonprofit organization dedicated to ending homelessness and poverty through integrated housing, healthcare, education, employment, and supportive services.

We believe every person deserves dignity, opportunity, and the support needed to thrive. Our employees are united by compassion, respect, and a shared commitment to building stronger, healthier communities.

Equal Opportunity Employer

Project HOME is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where everyone is treated with dignity and respect. Employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Project HOME conducts background checks, reference checks, and drug screenings on all final candidates as a condition of employment.