Receptionist - PRN

MercyOne Medical Group; Davenport (IA); On-site; USD 16,000 - 20,000; Part time

Job summary

MercyOneHealth System in Davenport, IA is seeking a Clinic Receptionist to greet patients, manage front desk, and maintain smooth patient flow across multiple clinics.

You will schedule appointments, handle calls, verify insurance, and enter demographics into the EHR, ensuring accurate and confidential records.

This PRN, part-time, 12-hour day shifts across locations with the MercyOne team offers competitive benefits.

Qualifications

• High school diploma or equivalent required.
• Ability to read, write, and understand English; strong communication with patients and colleagues.
• Maintain confidentiality of patient information.
• Flexibility to work PRN, including 12-hour shifts across locations.

Responsibilities

• Check-in patients and manage admitting process efficiently.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collect copays/deductibles.
• Copy/scan patient materials into the EMR.

Skills

Interpersonal skills

Professional demeanor

Phone etiquette

Multitasking

Education

High school diploma or equivalent

Tools

EHR systems

Job description

Job Title

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

PRN- Scheduled as needed

Employment Type

Part time

Shift

12 Hour Day Shift

Description

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Additional Position Information

This PRN Front Office role is best suited for candidates with flexible availability and no conflicting primary employment commitments. The greatest staffing need is on Mondays and Fridays, with occasional weekday shifts as needed. Team members will be expected to float between all five clinic locations and work 12-hour shifts. Flexibility and reliable availability are essential for success in this role.

Locations

PRN Front Office position supporting all Convenient Care Clinic locations, including Eldridge, Davenport HealthPlex, Moline HealthPlex, Northwest 53rd Street, and Bettendorf.

Clinic Hours

• Monday through Friday: 6:30 AM to 8:00 PM
• Saturday and Sunday: 9:00 AM to 5:00 PM

Shift lengths vary based on staffing needs and may be 4, 8, or 12 hours in duration.

Job Duties

• Knows, understands, incorporates, anddemonstratesthe Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes allstepsnecessary to ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma or equivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintaina high degree of confidentiality when dealing with patient information.
• Mustpossessa personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

VisitMercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.