Receptionist - Critical Care & Pulmonary - Full Time

Trinity Health; Des Moines (IA); On-site; USD 34,000 - 42,000; Full time

Job summary

Trinity Health is seeking a Clinic Receptionist to greet patients and visitors and manage front desk operations at the Des Moines clinic. The role includes patient check-in, scheduling, and accurate data entry into the EHR, while ensuring efficient flow and professional service.

The receptionist will verify insurance eligibility, collect copays, and handle phone communications, all while upholding Trinity Health's mission and guidelines for patient-centered care.

Qualifications

• Must have high school diploma or equivalent.
• BLS for Healthcare Provider required or obtained within 3 months of hire.
• Ability to read, write and understand English and communicate with patients and colleagues.

Responsibilities

• Greet and check in patients and visitors efficiently and courteously.
• Answer phones and direct calls to the appropriate party.
• Schedule appointments according to clinic guidelines and maintain patient flow.
• Enter demographics, insurance, and other data into the EHR and other systems; collect copays and deductibles at time of service.

Skills

Interpersonal skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Insurance eligibility tools

Job description

Employment Type:Full timeShift:Day ShiftDescription:

Job Title:

Clinic Receptionist

Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Job Duties:

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, anddecisions.
• Performspatientcheck-in at the time of visit and completesallstepsnecessaryto ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatientand insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
  

General Requirements:

• High school diploma orequivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintainahigh degree of confidentiality when dealing with patient information.
• Mustpossessapersonal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
  

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.