Receptionist - Full Time

MercyOne Medical Group; Oelwein (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

MercyOne Medical Group in Iowa is seeking a Clinic Receptionist to greet patients and visitors, manage the front desk, and support patient flow across Urgent Care and Family Medicine. You will handle phone calls, schedule appointments, verify insurance, collect copays, and enter demographics into the electronic health record, while maintaining confidentiality and a compassionate, professional demeanor.

This full-time, 36 hours per week role requires 12-hour day shifts and a strong commitment to

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certification within 3 months of hire.
• Mandatory Reporter abuse training within 3 months of hire.
• Ability to read, write, and understand English; strong communication skills.
• Ability to maintain patient confidentiality at all times.

Responsibilities

• Greet and welcome patients and visitors, ensuring a professional demeanor.
• Perform patient check-in and ensure admitting efficiency and policy compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collect copays and deductibles.
• Copy/scan patient access materials into the EHR.

Skills

Interpersonal skills

Professional demeanor

Communication

Confidentiality

Education

High school diploma or equivalent

BLS Certification

Mandatory Reporter abuse training

Tools

Electronic Health Record (EHR) system

Job description

Employment Type:Full timeShift:12 Hour Day ShiftDescription:

Job Title:

Clinic Receptionist

Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

36 Hours/Week

12 Hour shifts

*This position will float between Urgent Care and Family Medicine

Job Duties:

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, anddecisions.
• Performspatientcheck-in at the time of visit and completesallstepsnecessaryto ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatientand insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma orequivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintainahigh degree of confidentiality when dealing with patient information.
• Mustpossessapersonal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.