Receptionist - Part Time

Trinity Health; Des Moines (IA); On-site; USD 21,000 - 28,000; Part time

Job summary

The Trinity Health clinic in Des Moines is seeking a part-time Clinic Receptionist to greet patients and visitors, manage front desk duties, and support smooth patient flow. Responsibilities include scheduling appointments, handling phone calls, validating insurance, and entering demographics into the EHR.

You will also determine and collect time-of-service payments, copays, and deductibles, while upholding confidentiality and professional demeanor.

Qualifications

• High school diploma or equivalent required.
• BLS for Healthcare Provider certification or obtained within 3 months.
• Mandatory Reporter abuse training within 3 months.
• Ability to read, write, and understand English; effective communication.
• Maintain a high degree of confidentiality with patient information.
• Professional presence with honesty, integrity, and caring aligned with Trinity Health values.

Responsibilities

• Greet and check-in patients and ensure the admitting process is efficient and compliant with policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductibles.
• Enter demographics, insurance, and other data into the electronic health record (EHR).
• Handle time-of-service payments and/or past due balances at the time of appointment.

Skills

Customer service

Communication

Confidentiality

Education

High school diploma or equivalent

BLS for Healthcare Provider

Mandatory Reporter abuse training

Job description

Employment Type

Part time

Shift

Day Shift

Description

Job Title

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

Part Time

16 hours/week

Job Duties

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, anddecisions.
• Performspatientcheck-in at the time of visit and completesallstepsnecessaryto ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatientand insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• High school diploma orequivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintainahigh degree of confidentiality when dealing with patient information.
• Mustpossessapersonal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careersto learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.