Receptionist - Part Time

MercyOne Medical Group; Des Moines (IA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

MercyOne Health System is seeking a part-time Clinic Receptionist in Des Moines, IA. The role involves greeting patients, managing the front desk, and ensuring smooth patient flow.

You will handle check-in, scheduling, insurance verification, and data entry in the EMR system while collecting time-of-service payments as needed. The position requires high school diploma, BLS or ability to obtain, and strong English communication with confidentiality and a compassionate, patient-centered approach.

Qualifications

• High school diploma or equivalent.
• BLS certification or ability to obtain within 3 months of hire.
• Proficient in reading, writing and speaking English.
• Maintain confidentiality of patient information.
• Uphold Trinity Health values of honesty, integrity and caring.

Responsibilities

• Greet patients and visitors and manage front desk responsibilities.
• Check-in patients and facilitate efficient admitting process.
• Answer and direct phone calls.
• Schedule appointments per office guidelines.
• Collect copays and deductibles when due.
• Enter demographics, insurance and other information into EMR and related systems.

Skills

Interpersonal skills

Phone handling

Appointment scheduling

Insurance verification

EMR data entry

Cash collection

Education

High school diploma

Job description

Employment Type

Part time

Shift

Day Shift

Job Title

Clinic Receptionist

Summary

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours

Part Time

16 hours/week

Job Duties

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, anddecisions.
• Performspatientcheck-in at the time of visit and completesallstepsnecessaryto ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatientand insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
  

General Requirements

• High school diploma orequivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintainahigh degree of confidentiality when dealing with patient information.
• Mustpossessapersonal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
  

Colleagues ofMercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.