Receptionist - Float - Full Time

MercyOne Medical Group; Davenport (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Job summary

MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors, manage front desk operations, schedule appointments, and verify insurance. The role involves entering demographics into the EHR and collecting copays at the time of service.

The position is full-time with 32 hours per week, floating to multiple Convenient Care clinics in Davenport and surrounding areas. Requires high school diploma, BLS within 3 months, and strong English communication.

Qualifications

• Requires high school diploma or equivalent.
• Basic Life Support (BLS) for Healthcare Provider or obtained within 3 months.
• Mandatory Reporter abuse training due within 3 months.
• Must read, write, and understand English; communicate effectively.
• Must maintain confidentiality of patient information.
• Demonstrates honesty, integrity, and caring aligned with Trinity Health values.

Responsibilities

• Greet and check-in patients and visitors, ensuring efficient admitting process.
• Answer and triage phone calls; direct to appropriate staff.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information; collect copays and deductibles at visit.
• Enter demographics and insurance data into the EHR and other systems.
• Copy/scan patient documents into the correct location in the medical record.

Skills

Interpersonal skills

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Employment Type:

Full time

Shift:

12 Hour Day Shift

Job Title:

Clinic Receptionist

Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

32 hours/week

Floating to all Convenient Care clinics: Davenport, NW 53rd, Moline, Eldridge, & Woodlands. Every third weekend 9am-5pm.

Job Duties:

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performspatient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements:

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System’s circle of care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.