Receptionist Per Diem

Gurwin Healthcare System; Commack (NY); On-site; USD 25,000 - 33,000; Part time

Job summary

Gurwin Healthcare System is seeking a per diem Receptionist to join our main lobby team. Availability on Thursdays and Fridays from 8:30am to 5:00pm, with additional flexible shifts as needed will be required. The role emphasizes courteous customer service, accurate call handling, and assisting residents and visitors.

Responsibilities include operating the switchboard, monitoring alarms, directing inquiries, and maintaining a professional, safe lobby environment on an as-needed basis.

Qualifications

• High School diploma or equivalent. Previous receptionist experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Operate the switchboard to provide routine information and direct calls.
• Monitor fire alarms and respond per policy.
• Monitor Roam Alert alarms and respond per policy.
• Provide exceptional customer service and assist visitors.
• Record outgoing calls and forward mail/documents appropriately.
• Direct visitors to locations and assist with transportation as needed.
• Maintain lobby in a clean, orderly condition and work safely.

Skills

Communication

Organization

Call handling

Education

HS diploma or equivalent

Job description

Gurwin Healthcare System includes the 460-bed Gurwin Jewish Nursing & Rehabilitation Center, providing short-term rehabilitation and long-term skilled nursing care, memory care, respiratory and ventilator care, palliative and hospice care, social and medical adult day programs, and on-site dialysis. Sharing the campus is Gurwin’s Assisted Living community (Gurwin Jewish : Fay J. Lindner Residences), our independent living community (Fountaingate Gardens) and our Certified and Licensed Home Care Agencies.

We are currently seeking a per diem Receptionist to work in our main lobby. We are looking for somebody who would have availability on Thursdays and Fridays from 8:30am to 5:00pm and other various shifts. You would not be scheduled any set hours but would work on an as needed basis when our other Receptionists are scheduled off.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High School diploma or equivalent education. Previous receptionist experience preferred.
• Excellent communication and organizational skills.

REQUIREMENTS INCLUDE:

• Operate the switchboard for the Center in order to provide routine information and direct calls to appropriate areas and personnel in accordance with policy and procedure.
• Monitor fire alarms and respond in accordance with policy and procedure.
• Monitor Roam Alert alarms and respond in accordance with policy and procedure.
• Demonstrate excellent customer service skills.
• Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc.
• Forward medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident.
• Utilize the public address system and beepers in accordance with established procedures.
• Respond to emergency calls following established protocol.
• Communicate effectively during routine and emergency situations.
• Provide assistance and guidance to visitors, directing them to various locations.
• Record all out-going calls, local and long distance, according to procedure.
• Effectively communicate with all personnel and visitors.
• Ensure that the lobby is maintained in an orderly and clean manner.
• Perform duties in a safe manner.
• Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors.
• Assist in the transportation of residents, as appropriate.
• Adhere to all aspects of Customer Service, some examples include the following: Working together, showing empathy, courteous communication and respect for others.
• Perform other related duties as required.

We offer an excellent salary and dynamic work environment.

EOE M/F/D/V