Receptionist PART-TIME

HOUSTON EYE ASSOCIATES; Sugar Land (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Holidays & Paid Time Off

Medical Insurance

Dental Insurance

401(k)

Life Insurance

Job summary

Houston Eye Associates in Sugar Land, TX is seeking an organized receptionist to support front desk operations. You will assist patients in-person and over the phone with check-in/check-out, scheduling, insurance verification, and payment processing while delivering exemplary customer service.

The position requires maintaining a welcoming environment, ensuring accurate demographics, and coordinating with physicians and staff.

Qualifications

• One year of office experience required; two years medical office experience preferred.
• Ability to communicate effectively with patients, staff and physicians.
• Proficient in patient check-in/check-out processes and insurance verification.
• Strong attention to detail and data entry accuracy.

Responsibilities

• Greet patients and guests with a friendly, helpful attitude.
• Verify insurance coverage and determine referrals or pre-authorizations as needed.
• Schedule appointments and manage calendar logistics for providers.
• Process payments and handle copays accurately.
• Triage incoming calls and direct messages to appropriate staff; maintain a clean waiting area.

Skills

Office experience

Medical office experience

Customer service

Phone etiquette

Education

High School Diploma or equivalent

Tools

Office equipment

Job description

LOCATION: 1447 HWY 6, Suite 110 Sugar Land, TX 77478 Some travel required with doctor to Richmond location.POSITION SUMMARYContributes to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.ESSENTIAL DUTIES & RESPONSIBILITIESTo provide superior patient care services, treating all patients and guests with compassion and respect.Greets all patients and guests with a smile and helpful manner.Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.Provide patients with necessary instructions or directions.Process patient documentation and update patient demographics with accuracy.Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.Close-out daily batches promptly and with accuracy.Maintains a clean and organized waiting room and work area.Travel may be required to surrounding HEA offices to provide front desk coverage when needed.Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.Other duties as assigned based on business operational needs.PHYSICAL DEMANDS/WORK ENVIRONMENTRequires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.SUPERVISORY RESPONSIBILITIESNo supervisor responsibilities.We Proudly Offer:Continuing Education including JCAHPO & ABOCHolidays & Paid Time OffBereavement LeaveSuperior Benefits Package:MedicalDental401(K)Free Life Insurance & LTDEye Care Benefits & Optical DiscountsEqual Opportunity Employer M/F/H/VCOMPETENCIESEDUCATION High School Diploma or equivalentCERTIFICATIONS & LICENSES None Required.EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred.