Receptionist (Part-time)

Service Corporation International; Livonia (MI); On-site; USD 17,000 - 24,000; Part time

Job summary

Service Corporation International is seeking a part-time front desk receptionist at Harry J Will Funeral Homes in Livonia, MI. You will greet clients, direct visitors, answer and screen calls, and provide light office support.

Responsibilities include maintaining a respectful, quiet environment, handling mail and files, and coordinating with staff. Requires high school diploma and at least six months of office or reception experience. Weekend availability may be required.

Qualifications

• MS Office proficiency and professional communication required.
• Solid interpersonal skills and ability to handle confidential situations.
• Poise and diplomacy when interacting with families and staff.
• Ability to operate front-desk phone system and basic office equipment.
• Weekend availability may be required.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building.
• Notifies staff when appointments arrive and escorts guests to the appropriate room.
• Answers routine questions about services, products, and directions.
• Notifies management of customer service and security issues as needed.
• Receives deceased belongings and follows chain of custody procedures.
• Handles incoming calls and routes them to appropriate staff.
• Maintains a comfortable environment and provides beverages for families.
• Maintains waiting area and files, including deeds and trust records.
• May perform light typing, proofreading, data entry or printing.

Skills

MS Office Suite

Interpersonal skills

Clear speaking voice

Poise & diplomacy

Weekend availability

Education

High School Diploma or equivalent

Tools

Telephone equipment

Copier

Fax machine

Job description

Our associates celebrate lives. We celebrate our associates.

Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

JOB RESPONSIBILITIES

• Greets guests and visitors, offering assistance when entering the building

• Notifies staff members when appointments arrive and escorts guests to appropriate room

• Answers routine questions associated with services, products, location directions, etc.

• Immediately notifies and involves management with customer service and security issues

• Receives deceased belongings from family and follows chain of custody procedures

• Answers, screens, and routes incoming calls to appropriate staff members

• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.

• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture

• Receives incoming mail and packages

• Maintains organized and current electronic and paper files and records, such as deeds and trust files

• May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

• High School Diploma or equivalent

Experience

• Six months general office, receptionist, or administrative support experience preferred

• Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

• Working knowledge of MS Office Suite

• Clear and professional speaking voice and tone

• Professional interpersonal skills to handle sensitive and confidential situations

• Position continually requires demonstrated poise, tact and diplomacy

• Ability to work schedule including Saturday and or Sunday and beyond standard business hours

Pay

$15.00/Hourly

Postal Code: 48152

Category (Portal Searching): Administration and Clerical

Job Location: US-MI - Livonia

Job Profile ID: F00238

Time Type: Part time

Location Name: Harry J Will Funeral Homes