Scheduling Access Specialist, PCP (Yarmouth)

capecodhc; Massachusetts; On-site; USD 36,000 - 48,000; Full time

Job summary

CapecodHC in Massachusetts seeks a motivated receptionist/EMR Specialist to manage patient scheduling and front-office operations. You will maintain efficient daily workflows, handle inquiries, and support patient access goals.

Responsibilities include answering calls, updating records, coordinating with clinicians, and ensuring HIPAA compliance. This role requires strong communication and accurate data handling in a fast-paced environment.

Qualifications

• Ability to read, write and communicate in English.
• High school graduate or equivalent.
• At least one year of experience with medical scheduling preferred.
• At least one year experience with current office technology, proficient with medical computer office applications (EMR, MS Office) preferred.

Responsibilities

• Schedule patient appointments and/or consult requests in person or by telephone in the EMR system according to scheduling protocols.
• Answer the phone in a timely, polite and professional manner, take messages, and direct calls.
• Obtain accurate information when scheduling appointments, including demographics and insurance details.
• Reschedule appointments and extend patient schedules as necessary; notify clinicians of changes.
• Edit clinicians' schedules to include time off and meetings; call patients to reschedule when needed.

Skills

English proficiency

Customer service

Interpersonal skills

Typing 30 WPM

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

MS Office

Scheduling software

Job description

• Primary contact for patient access for patients and other departments.
• Maintains provider schedules to achieve productivity targets, patient access and provider flow.
• Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
• Manages the schedule during transition to new models of care when applicable.
• Monitors physician’s panel and contacts patients who are past due for appointments.
• Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
• Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
• Reschedules patient appointments and extends patient schedules as necessary
• Processes cancellations and no show appointments, and notifies clinician of change in schedule.
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
• Maintains efficient flow of daily patient schedule and front office operations
• Mail out new patient package when applicable
• Confirms appointments within 24 hours
• Liaison for existing and future patients seeking new and follow-up care appointments
• Performs tasks as a receptionist and EMR Specialist as needed
• Timely communication of unresolved issues to manager or designee to facilitate timely interventions
• Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

• Ability to read, write and communicate in English
• High school graduate or equivalent
• At least one (1) year of experience with medical scheduling preferred
• At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Demonstrated excellence in providing customer service
• Strong communication and interpersonal skills
• Medical terminology knowledge preferred
• Typing skills at 30 WPM preferred