Receptionist / Office Coordinator

Acadia Landscape Co; Knoxville (TN); On-site; USD 30,000 - 37,000; Full time

Job summary

Acadia Landscape Co in Knoxville, TN seeks a friendly, organized receptionist to be the first point of contact for clients and help keep the office running smoothly. You’ll answer calls, welcome visitors, capture new customer inquiries, and help our sales and project teams stay organized in a busy landscapes/builds environment.

You’ll assist with scheduling appointments, entering data into the CRM, and coordinating with team members while maintaining order and confidentiality.

Qualifications

• Warm, professional phone manner and clear written communication.

Responsibilities

• Answer incoming calls professionally, route calls, and take accurate messages.

Skills

Phone etiquette

Organization

Prioritization

Written communication

Aspire

Slack

Confidentiality

Dependability

Customer service

Spanish language

Tools

Aspire

Slack

Job description

Pay: $22–$27 per hour, based on experience

Acadia designs and builds outdoor spaces, renovates properties, and undertakes new construction projects in the Knoxville area. We’re looking for a friendly, organized, dependable person to be the first point of contact for our clients and help keep our office running smoothly.

You’ll answer calls, welcome visitors, capture new customer inquiries, and help our sales and project teams stay organized. This position is a great fit for someone who enjoys a busy, active work environment, likes multitasking, and can move between responsibilities while staying organized and following through.

What you’ll do

• Answer incoming calls professionally, route calls, and take accurate messages.
• Welcome clients, vendors, applicants, and other visitors.
• Record new customer inquiries, including contact information, project needs, and how they heard about Acadia.
• Enter and update information in our customer management system.
• Route inquiries to the right team member and follow up to make sure they receive a response.
• Assist with scheduling appointments, consultations, and meetings.
• Help coordinate utility locate requests and other routine project support tasks.
• Organize documents, scan and file paperwork, and prepare printed project materials.
• Monitor assigned email inboxes and communicate updates to the appropriate team members.
• Keep the reception area organized and help maintain office supplies.

What we’re looking for

• A warm, professional phone manner and clear written communication.
• Strong organization, accuracy, and follow-through.
• The ability to prioritize competing needs and manage interruptions while keeping track of unfinished tasks.
• Comfort using email, calendars, and basic office software.
• Willingness to learn Aspire, Slack, and other company systems.
• Dependability, sound judgment, and discretion with confidential information.
• Previous receptionist, customer service, or administrative experience preferred.
• Experience in construction, landscaping, real estate, or another service business is helpful.
• Spanish language skills are a plus.

Why Acadia

You’ll support a team working across landscape design-build, property renovation, and new construction, with opportunities to learn about customer service, project coordination, and business operations. Your work will help clients feel welcomed and ensure our team has the information needed to serve them well.