RECEPTIONIST MEDICAL FT

Sonoma-County-Indian-Health-Project-Inc.; Santa Rosa (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

Sonoma County Indian Health Project, Inc is seeking a Medical Receptionist to deliver exceptional customer service, schedule and confirm patient appointments, and provide reception support in person or by phone. The role requires accurate data entry for patient demographics and insurance, verification of coverage with multiple payers, and proficiency with EHR and practice management software.

A high school diploma or GED plus six months’ receptionist experience are preferred, with pre-employment

Qualifications

• High School diploma or GED; six months receptionist experience preferred.
• Excellent telephone etiquette and front-desk service skills.
• Accurate patient registration, demographic updates, and insurance data entry.
• Experience verifying commercial, Medicare, Medicaid, and managed care coverage.
• Understanding of medical billing processes and revenue cycle basics.
• Proficiency with electronic health records and practice management software.
• Ability to maintain confidentiality of all patient and employee information.

Responsibilities

• Schedule and confirm patient appointments.
• Provide clinic reception support in person or by phone.
• Enter patient demographics and insurance data accurately.
• Answer incoming calls and direct to appropriate departments.
• Coordinate with Patient Service Specialist for funding assistance for non-funded patients.
• Demonstrate teamwork and assist with workload.

Skills

Customer service

Telephone etiquette

Data entry

Appointment scheduling

Teamwork

Confidentiality

Education

High school diploma/GED

Tools

EHR software

Practice management software

Job description

Job Purpose:Under the general supervision of the Medical Office Manager, the Medical Receptionist provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to ensure that their health care is provided in the most effective and timely manner possible. Will schedule and confirm patient appointments provide the clinic’s daily communication and reception support for patients in person or by phone. This position is essential for accurate data entry regarding patient demographics and insurance.Qualifications:High School diploma or general education degree (GED) with six (6) months experience as receptionist/clerk preferable in the medical setting.Excellent telephone etiquette and front-desk customer service skills.Accurate patient registration, demographic updates, and insurance data entry.Experience verifying commercial, Medicare, Medicaid, and managed care insurance coverage.Understanding of medical billing processes and revenue cycle managementAnswer all incoming calls and direct them to appropriate individuals or departments.Must be a motivated and compassionate individual who is ready to anticipate patient’s anxieties, answer patients’ questions, maintain the workflow of the reception area, and actively inform patients of any potential delays or waiting times for their appointments.Basic interviewing skills for the purpose of gathering information and explaining policies or clarifying information as needed as well as maintaining confidentiality of all patients, and employee information.Coordinates with Patient Service Specialist with gathering information and referring all non-funded patients for assistance.Demonstrates excellent teamwork by helping with workload.Proficiency in electronic health record and practice management software.Performs other duties as assigned.Must pass a pre-employment drug screen, physical and SCIHP background investigation and Covered California background investigation.Special Qualifications:All employees must be sensitive to the needs of the Native American Community, demonstrate a deep understanding and respect for the diverse cultural heritage, traditions, and historical context of the Native American Community.Apply to:Sonoma County Indian Health Project, Inc.Attention: Human Resources Department144 Stony Point Road, Santa Rosa, CA 95401Fax [phone] or Email Resume and SCIHP Application to: [e-mail] Application available online at: www.scihp.org/human-resources