Temporary Medical Receptionist

Sonoma-County-Indian-Health-Project-Inc.; Santa Rosa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Sonoma County Indian Health Project, Inc. seeks a Temporary Medical Receptionist to deliver courteous front-desk service, schedule appointments, and manage patient data entry with Epic EHR.

You will support clinic communication and assist with non-funded patient referrals while upholding confidentiality and teamwork. The role emphasizes timely, accurate reception and problem-solving to ensure efficient care delivery for Native American patients in a respectful environment.

Qualifications

• High School diploma or GED with six months' receptionist experience preferred in medical settings.
• Answer all incoming calls and direct to appropriate departments.
• Prepare charts to ensure readiness for scheduled visits.
• Greet patients courteously and manage front-desk workflow.
• Experience with Epic EHR for patient documentation.
• Maintain confidentiality of patient and staff information.
• Coordinate with the Patient Service Specialist for funding assistance.
• Demonstrate teamwork and assist with workload as needed.
• Must pass pre-employment screenings and background checks.
• Commitment to serving Native American community patients.

Responsibilities

• Handle inbound calls and route to the right person.
• Schedule and confirm patient appointments.
• Perform data entry for patient demographics and insurance.
• Provide clinic reception support in person or by phone.
• Maintain reception area workflow and inform patients of delays.
• Assist with chart preparation and patient intake processes.

Skills

Communication skills

Teamwork

Confidentiality

Problem solving

Interviewing skills

Education

High School diploma or GED

Tools

Epic EHR

Job description

Job Purpose:Under the general supervision of the Medical Office Manager, the Temporary Medical Receptionist provides exceptional customer service, to include courteous, helpful, accurate and proactive communication and problem solving for patients to ensure that their health care is provided in the most effective and timely manner possible. Will schedule and confirm patient appointments provide the clinic’s daily communication and reception support for patients in person or by phone. This position is essential for accurate data entry regarding patient demographics and insurance.Qualifications:High School diploma or general education degree (GED) with six (6) months experience as receptionist/clerk preferable in the medical setting.Answer all incoming calls and direct them to appropriate individuals or departments.Complete chart preparation proactively to ensure readiness.Receives all scheduled medical patients; greets them in a courteous and helpful manner.Experienced in utilizing Epic EHR for patient documentation and records management.Maintain the workflow of the reception area and actively inform patients of any potential delays or waiting times for their appointments.Basic interviewing skills for the purpose of gathering information and explaining policies or clarifying information as needed as well as maintaining confidentiality of all patients, and employee information.Coordinated with Patient Service Specialist with gathering information and referring all non-funded patients for assistance.Demonstrates excellent teamwork by helping with workload.Performs other duties as assigned.Must pass a pre-employment drug screen, physical and SCIHP background investigation and Covered California background investigation.Special Qualifications:All employees must be sensitive to the needs of the Native American Community, demonstrate a deep understanding and respect for the diverse cultural heritage, traditions, and historical context of the Native American community.Apply to: Sonoma County Indian Health Project, Inc.144 Stony Point Road, Santa Rosa, CA 95401Fax [phone] or Email Resume and SCIHP Application to: [e-mail] Application available online at: www.scihp.org/human-resources