RECEPTIONIST, MEDICAL

Pomona-Valley-Hospital-Medical-Center; Pomona (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Pomona-Valley-Hospital-Medical-Center is seeking a patient access clerk to greet patients, execute check-in/check-out, and manage registrations and scheduling in accordance with system guidelines. You will scan forms, IDs and insurance cards into the EHR and collect applicable co-pays or co-insurance, while processing self-pay cases per protocol.

Secondary duties include handling telehealth enrollments, verifying insurance eligibility, and assisting with admissions to the Patient Portal.

Qualifications

• High school diploma or equivalent.
• 1-3 years in a medical office setting.
• Knowledge of working with an electronic health record (EHR) and medical terminology; understand insurance eligibility; strong customer service.
• Able to manage busy phone lines and communicate effectively.

Responsibilities

• Greet patients and manage check-in/check-out.Registration and scheduling per system guidelines.
• Scan forms, IDs, and insurance cards into the EHR. Collect co-pays or co-insurance.
• Process self-pay patients per protocol; assist with Telehealth appointments.
• Answer incoming calls and route or message in the EHR as needed.
• Verify insurance eligibility using automated systems; help enroll patients into the Patient Portal.
• Support medical records and referrals processing; perform other duties as assigned.

Skills

EHR usage

Customer service

Medical terminology

Phone etiquette

Education

High school diploma

Tools

EHR software

Job description

Job Summary:Greets patients, check-in/check-out process, performs registration and scheduling process following system guidelines, scanning all forms, ID, and insurance card in appropriate files in the electronic health record, (EHR) and collects applicable co-pay or co-insurance. Processes self-pay patients following the protocol. May be involved in processing patients for Telehealth visits for appointments outside of the office. Receives incoming telephone calls, redirecting or messaging within the EHR as appropriate. Verifies insurance eligibility, using automated systems for all payers. Assist patients with enrollment into the Patient Portal. Participates in processing of medical record and referral department functions. May perform other duties as assigned.

Job Requirements:High school diploma or equivalent. One to three years in amedical office setting. Knowledge working with a computer electronic health record (EHR), ability to read, write and comprehend medical terminology and insurance eligibility; ability to effectively communicate with excellent customer service skills; and handling of busy phones.

Preferred:BLS.Bi-lingual English/Spanish; English Vietnamese; Bi-lingual English Mandarin. One to three years in an Industrial Medicine Clinic with knowledge of Workers Compensation.

Salary Range: $23.00 - $26.62hourly.Salary will be commensurate with experience.

As part of our ongoing effort to remain an employer of choice, eligible employees who work qualifying weekend shifts receive a competitive weekend rate.