Customer Service Representative

Island Pawplex; Charleston (SC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Discounted daycare

Medical/vision/dental plans

401k

Pay starts at $15.50/hr

Job summary

Island PawPlex in Charleston welcomes a warm, friendly Customer Service Representative to be the first point of contact for clients and their pets. You will greet guests, provide information about boarding, grooming, and daycare, and help ensure every pet has a fantastic stay.

You will schedule appointments, check pets in and out, coordinate with grooming and kennel staff, and keep the front desk tidy and welcoming. A strong communicator and team player who loves animals will thrive here.

Qualifications

• Excellent communication on phone, email, and in person.
• Professional and friendly demeanor in all client interactions.
• Previous customer service experience is preferred but not required.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet clients and pets at the front desk.
• Answer phone calls and emails with a positive, informative attitude about services.
• Schedule appointments and manage reservations.
• Assist with check-ins and check-outs, ensuring pets are comfortable.
• Coordinate with grooming and kennel staff for pet needs.
• Maintain front desk cleanliness and organization.
• Present a welcoming appearance to clients and pets.

Skills

Excellent communication

Friendly demeanor

Team player

Customer service mindset

Organizational skills

Phone and email handling

Tools

Kennel software

Job description

Description

Are you passionate about pets and love connecting with people who feel the same?

At Island PawPlex, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us.

What You'll Do:

• Say Hello! Cheerfully greet pets and their humans when they arrive at our resort.
• Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services; Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
• Scheduling: Schedule appointments and manage reservations to keep our resort running smoothly.
• Daily Front Desk Operations: Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay; Check dogs into daycare, boarding, and grooming
• Maintaining Documents: Contact veterinarians to get vaccine or other needed information regarding pets in our care; Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
• Communicating with Back-of-House Staff: Communicate with grooming and kennel staff regarding dogs as they check in and their needs
• Running Dogs: Escort our furry friends to play areas/kennels/etc.
• Organization and Office Maintenance: Responsible for the overall cleanliness/appearance of our front office; Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
• Represent Your Village: Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.

Please note that the above-listed duties and responsibilities are the basic requirements for this role and may be modified, expanded, or reduced based on the evolving needs of the company.

Benefits for all team members at Island PawPlex include

• discounted daycare and boarding for your own dog
• with additional benefits available for full time employees
• medical/vision/dental plans
• 401k!
• Pay starts at $15.50/hr.

Requirements

• Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
• Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
• Customer Service Background: Previous experience in a customer service role preferred, but not required - but a drive to meet and exceed client expectations is paramount
• Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
• Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
• Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
• Dog Lover: Passion for working with animals a must!