Customer Service Representative

Luxury Pet Hotel Investments, LLC; Morristown (NJ); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

401(k) plan

Health/Dental/Vision

Employee discounts

Job summary

K9 Resorts in Morristown, NJ, is seeking a high-energy Customer Service Representative to be the face of our luxury dog resort. You will drive guest experiences, close inquiries, and upsell services while upholding our premium standards.

Join a fast-paced, team-focused environment where weekend and holiday availability is required. This role combines front-desk service with pet care coordination to ensure flawless customer satisfaction.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Strong sales mindset with confidence in closing and upselling services.
• Excellent communication and multitasking skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Confidently recommend services, packages, and upgrades tailored to each pet.
• Lead engaging tours showcasing our luxury facility and standards.
• Serve as a brand ambassador at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns immediately.
• Maintain cleanliness and sanitation standards throughout the resort.

Job description

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales:

Deliver 5-Star service at every interaction-phone, in-person, and email

Convert inquiries into reservations and tours into enrollments

Confidently recommend services, packages, and upgrades tailored to each pet

Lead engaging tours showcasing our luxury facility and standards

Serve as a brand ambassador at local events and community outreach

Pet Care & Operations:

Check pets in/out and ensure accurate accommodations and care instructions

Document feeding, medications, and special instructions with precision

Assist with daycare, play sessions, and basic pet care tasks

Monitor pet health and behavior, escalating concerns immediately

Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

Passion for dogs and understanding of pet parent expectations

Strong sales mindset with confidence in closing and upselling services

Excellent communication and multitasking skills

Ability to thrive in a fast-paced, team-driven environment

Weekend and holiday availability required

What You’ll Get

We take care of our team so they can take care of our guests:

• 401(k) with company participation
• Health, dental, and vision benefits
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.