Receptionist - Hillsborough

Humane-Society-of-Tampa-Bay; Tampa (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Full-time position

Saturdays included

Job summary

Humane Society of Tampa Bay is seeking a friendly, organized front desk associate at Animal Hospital to greet callers and visitors, manage appointments, and coordinate with veterinary staff.

This full-time role (40 hrs/week) includes Saturdays, lifting up to 50 lbs, and serving as the first impression for clients and their pets in a busy hospital setting. We value compassion, professionalism, and the ability to multi-task in a fast-paced environment. Past animal-care experience preferred.

Qualifications

• Must be well-organized and able to multi-task.
• Provide liaison between client, vet technicians and veterinarians.
• Maintain a professional attitude at all times.
• Able to lift 50lbs or more.
• Past experience working with animals preferred.

Responsibilities

• Answer phone calls from clients.
• Schedule appointments and procedures.
• Check-in clients and monitor client flow.
• Manage record requests between hospitals and specialty practices.
• Client callbacks and follow-up communication.
• Perform other duties assigned by management.

Skills

Organizational skills

Multi-tasking

Customer service

Phone etiquette

Record management

Job description

Serves as initial contact for all callers and visitors to Animal Hospital at the Humane Society of Tampa Bay. This position is the first impression a current or potential client sees or hears. This is a full-time position (40 hrs a week)

DUTIES AND RESPONSIBILITIES:

• Must be well-organized and able to multi-task,


• Provide a liaison between client, vet technicians and veterinarians.


• Maintain a professional attitude at all times


• Being attentive to client and pet needs


• Identify and work compassionately with clients in various emotional states


• Work patiently with distressed, frustrated or disgruntled clients


• Answer phone calls from clients


• Schedule appointments and schedule procedures


• Check-in clients


• Monitor client flow from check-in to discharge


• Monitor schedule and flow


• Client call backs


• Manage record requests between other hospitals and specialty practices


• Other duties assigned by management.


• Must be able to lift 50lbs+


• Hourly Rate $15.00 (with possible increase of up to $3 more within first 9 months)


• Schedule includes working Saturdays


• Past experience working with animals preferred.


• We are not hiring for part-time this is a full-time opening.

Equal Opportunity Employer
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