Receptionist Guest Services

AdventHealth; Orlando (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403(b) Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth in Orlando, FL is seeking a friendly, patient-focused front desk associate to join our team. You will provide high-quality service to patients and guests, handle phone inquiries with professionalism, and support coworkers in a fast-paced hospital environment.

Ideal candidates have a High School diploma, prior customer service experience, and a willingness to learn. The shift runs Tuesday through Saturday from 1:30pm to 10:00pm with pay range $15.84 - $25.34 per hour.

Qualifications

• High School Grad or Equiv [Required]
• Customer service management experience [Preferred]
• Prior customer service experience [Preferred]

Responsibilities

• Provides a consistently high level of service and satisfaction to patients and guests.
• Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently.
• Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment.
• Uses computer skills to assist guests, patients, and the healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.

Skills

Customer service

Telephone etiquette

Multitasking

English proficiency

Education

High School Diploma

Tools

Basic computer

Job description

Our Promise To You

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

601 E ROLLINS ST

City

ORLANDO

State

Florida

Postal Code

32803

Job Description

• Provides a consistently high level of service and satisfaction to patients and guests.
• Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently.
• Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment.
• Uses computer skills to assist guests, patients, and the healthcare team with appropriate information.
• Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers.

Knowledge, Skills, And Abilities

• Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer
• Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs
• Basic computer, typing, and fax machine knowledge
• Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community

Education

• High School Grad or Equiv [Required]

Work Experience

• Customer service management experience [Preferred]
• Prior customer service experience [Preferred]

Shift/Hours: Tuesday thru Saturday from 1:30pm- 10:00pm

Licenses And Certifications

• Basic Life Support - CPR Cert (BLS) [Preferred

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.84 - $25.34

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse:

https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.