Referral Triage Specialist

adventhealth; Orlando (FL); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life insurance

Disability insurance

Paid time off from day one

403-B retirement plan

Parental leave

Job summary

AdventHealth in Orlando is seeking a full-time front desk assistant for a night shift schedule. The role involves answering calls, coordinating schedules, and updating the EMR to ensure smooth patient flow.

Qualifications include high school diploma, professional English communication, and proficiency with MS Office. Preference for bilingual candidates and those with medical office experience.

Qualifications

• Professional oral and written English communication.
• Additional languages are preferred.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) is preferred.
• Problem solving and critical thinking skills are preferred.
• Ability to work in a team setting, as well as independently, and under deadlines.
• Ability to prioritize and manage multiple tasks with close attention to detail.

Responsibilities

• Answers the telephone in a professional and polite manner.
• Notifies patients, physicians, and support staff of changes impacting the schedule.
• Updates information in the EMR as necessary for the first office visit.
• Interacts professionally with physicians, patients/families and healthcare staff.
• Maintains good working relationships within the clinic and with hospital departments.

Skills

English proficiency

Team player

Prioritization

Attention to detail

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite (Outlook Word Excel PowerPoint)

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well‑being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Night (United States of America)

Address:

601 E Rollins St

City:

Orlando

State:

Florida

Postal Code:

32803

Job Description:

Answers the telephone in a professional and polite manner, communicating information to appropriate personnel. Notifies patients, physicians, and support staff of changes impacting the schedule. Updates information in the EMR as necessary. Interacts professionally with physicians, patients/families, and healthcare staff. Maintains a good working relationship within the clinic and with hospital departments. Other duties as assigned. Responds to voicemail messages promptly. Responds to all referrals within one to two business days. Obtains and enters EMR demographic and medical records/tests/scans/results necessary for the first office visit. Collaborates with navigators, schedulers, physicians, and office staff. Ensures verification of benefits has been obtained and clearly documented in EMR. Shift is 12-hour shifts from 6:45pm to 7:15am, 3 days a week, Weekend and holiday coverage is required, no set schedule. Team members receive schedules in advance, expect to see weekdays, weekends, and holidays as needed to support 24/7 operation.

Knowledge, Skills, and Abilities:

• Professional, oral, and written communication skills in English [Required]
• Additional languages [Preferred]
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) [Preferred]
• Problem solving and critical thinking skills [Preferred]
• Ability to work in a team setting, as well as independently [Preferred]
• Ability to work well under pressure with deadlines - sense of urgency [Preferred]
• Ability to prioritize and manage simultaneous assignments with close attention to detail [Preferred]

Education:

• High School Grad or Equiv [Required]

Work Experience:

• Medical terminology experience [Preferred]
• Previous medical office background [Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.02 - $25.63

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.