Receptionist-Full Time or Part Time

Refuah Health Center; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Refuah Health Center is seeking a friendly receptionist to greet patients and visitors and serve as the first point of contact at our South Fallsburg and Liberty offices.

Responsibilities include scheduling appointments, checking in patients, verifying insurance, handling phone inquiries, and directing callers to the appropriate department. The role emphasizes confidentiality, courtesy, and accuracy in a fast-paced healthcare environment.

Qualifications

• Excellent interpersonal and customer service skills.
• Computer skills and ability to use electronic software.
• Ability to adapt to new electronic software systems.
• Ability to manage heavy phone/patient traffic while maintaining courteous and professional demeanor.
• Ability to perform in stressful situations and high-volume environment.
• Ability to follow oral and written instructions.
• Ability to establish and maintain courteous and professional relationships with other staff and patients.
• Detail oriented in any projects assigned.

Responsibilities

• Always maintain confidentiality of patient information.
• Greetings to patients and visitors in person or by telephone in a positive and helpful manner.
• Confirms and schedules appointments with both existing and new patients over the phone or in person.
• Registers and follows check-in process for new and existing patients using a software scheduling system of the companys choice.
• Assists patients with completion of forms (e.g., welcome sheet).
• Verifies insurances and charges self-pay patients.
• Keeps patient appointments on schedule by notifying staff of patients arrival.
• Listens to and returns voice mails to assist patients with what they need using a phone system of the companys choice.
• Assists in the confirmation of patient appointments at least 24 hrs. in advance.
• Directs calls and visitors to the appropriate individual or department following the accepted protocol.
• Complies with applicable policies and procedures and supports the Compliance Program.
• Contributes to organizational operations by performing other duties as may be required.

Skills

Interpersonal skills

Customer service

Computer skills

Phone etiquette

Job description

First impressions matter - be the smile behind the desk!

The Receptionist is the first contact for the patients and visitors, and must represent the Health Center in the most courteous, compassionate, professional manner and provide quality reception and customer service experience.

Why Refuah?

• - Join a team of coworkers working together to ensure patients get the care they need.
• - Modern state of the art facilities

Hours: Full-Time or Part-Time for the South Fallsburg office and/or Liberty office. We are looking to fill the below shifts.

• - Sunday ,Monday and Thursday 9:00 am to 7:00 pm
• - Tuesday 9:30 am to 7:00 pm
• - Wednesday: 10:00 am to 6:00 pm
• - Fridays: 9:00 am to 5:00 during the winter months and during the spring, summer and early fall 9:00 am to 7:00 pm
• - Rotating Saturday nights during the summer months 9:30 pm to 12:30 am

Duties and Responsibilities:

• - Always maintain confidentiality of patient information.
• - Greetings to patients and visitors in person or by telephone in a positive and helpful manner.
• - Confirms and schedules appointments with both existing and new patients over the phone or in person.
• - Registers and follows check-in process for new and existing patients using a software scheduling system of the companys choice.
• - Assists patients with completion of forms (e.g., welcome sheet).
• - Verifies insurances and charges self-pay patients.
• - Keeps patient appointments on schedule by notifying staff of patients arrival.
• - Listen to and return voice mails to assist patients with what they need using a phone system of the companys choice.
• - Assists in the confirmation of patient appointments at least 24 hrs. in advance.
• - Directs calls and visitors to the appropriate individual or department following the accepted protocol.
• - Complies with applicable policies and procedures and supports the Compliance Program.
• - Contributes to organizational operations by performing other duties as may be required.

Qualifications

Requirements:

• - Excellent interpersonal and customer service skills.
• - Computer skills and ability to use electronic software of Companys choice.
• - Ability to adapt to new electronic software systems.
• - Ability to manage heavy phone /patient traffic while maintaining courteous and professional demeanor.
• - Ability to perform in stressful situations and high-volume environment.
• - Ability to follow oral and written instructions.
• - Ability to establish and maintain courteous and professional relationships with other staff and patients.
• - Detailed oriented in any projects assigned.

Working Conditions and Physical Effort:

• - Normal Office Environment.
• - Reaching. Extending hand(s) and arm(s) in any direction.
• - Standing. Particularly for sustained periods of time.
• - Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• - Pushing, pulling, using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• - Lifting. Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• - Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• - Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication.
• - Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
• - Sedentary work. Exerting up to ten pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involve sitting. Jobs are sedentary if walking and standing are necessary only occasionally and all other sedimentary criteria are met.
• - Contributes to organizational operations by performing other duties as may be required

Refuah Health is a federally qualified health center offering comprehensive care in Rockland and Sullivan Counties. We are over one hundred healthcare professionals strong with three decades experience providing unparalleled patient care. As an FQHC, we specialize in accessible and affordable care for low income and high-risk residents. We believe in the power of people to create great care and we are inviting the best to build their career with us!

Refuah Health Center is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Your privacy is important to us. All applications are strictly confidential.

This job is not open to visa candidates.