Patient Front Desk Concierge – Health Center

Refuah Health Center; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Refuah Health Center is seeking a friendly receptionist to greet patients and visitors and serve as the first point of contact at our South Fallsburg and Liberty offices.

Responsibilities include scheduling appointments, checking in patients, verifying insurance, handling phone inquiries, and directing callers to the appropriate department. The role emphasizes confidentiality, courtesy, and accuracy in a fast-paced healthcare environment.

Qualifications

• Excellent interpersonal and customer service skills.
• Computer skills and ability to use electronic software.
• Ability to adapt to new electronic software systems.
• Ability to manage heavy phone/patient traffic while maintaining courteous and professional demeanor.
• Ability to perform in stressful situations and high-volume environment.
• Ability to follow oral and written instructions.
• Ability to establish and maintain courteous and professional relationships with other staff and patients.
• Detail oriented in any projects assigned.

Responsibilities

• Always maintain confidentiality of patient information.
• Greetings to patients and visitors in person or by telephone in a positive and helpful manner.
• Confirms and schedules appointments with both existing and new patients over the phone or in person.
• Registers and follows check-in process for new and existing patients using a software scheduling system of the companys choice.
• Assists patients with completion of forms (e.g., welcome sheet).
• Verifies insurances and charges self-pay patients.
• Keeps patient appointments on schedule by notifying staff of patients arrival.
• Listens to and returns voice mails to assist patients with what they need using a phone system of the companys choice.
• Assists in the confirmation of patient appointments at least 24 hrs. in advance.
• Directs calls and visitors to the appropriate individual or department following the accepted protocol.
• Complies with applicable policies and procedures and supports the Compliance Program.
• Contributes to organizational operations by performing other duties as may be required.

Skills

Interpersonal skills

Customer service

Computer skills

Phone etiquette

Job description

Refuah Health Center is seeking a friendly receptionist to greet patients and visitors and serve as the first point of contact at our South Fallsburg and Liberty offices.

Responsibilities include scheduling appointments, checking in patients, verifying insurance, handling phone inquiries, and directing callers to the appropriate department. The role emphasizes confidentiality, courtesy, and accuracy in a fast-paced healthcare environment.