Receptionist (Full Time)

Catholic Funeral & Cemetery Services; Massillon (OH); On-site; USD 21,000 - 29,000; Full time

Job summary

Catholic Funeral & Cemetery Services seeks an organized, compassionate front desk partner at Calvary Cemetery in Massillon. You will be the face and voice families meet first, delivering a welcome that begins genuine accompaniment during difficult times.

You will keep the office running, coordinating calls and details so the team can focus on ministry to families, while building knowledge of cemetery operations and the Order of Christian Funerals to guide choices with care.

Qualifications

• Experience in an office environment with administrative duties.
• Interest in working in a Catholic environment; faith welcome.
• Excellent customer service and problem resolution skills.
• Ability to stay organized with interruptions.

Responsibilities

• You will be the face and voice of Calvary Cemetery, greeting families with warmth and compassion.
• You will keep the office running by coordinating calls and details so the team can serve families fully.
• You will build knowledge of cemetery operations and guide families through the Order of Christian Funerals.

Skills

Office experience

Customer service

Empathy & compassion

Bilingual Spanish

Driver’s license

Multitasking

Team coordination

Job description

Location: Calvary Cemetery
3469 Lincoln Way E, Massillon, OH 44646

Do you want to be a calming presence for someone on one of the hardest days of their life? Tired of office work that just moves paper — and want your organization and people skills to actually matter to someone? Looking for a workplace with values you don't have to leave at the door?

In this job…

• You will be the face and voice of CalvaryCemetery — often the very first person a family meets and the first sign to them that they've been received, not processed. A good first impression isn't just professionalism here -it's the beginning of genuine accompaniment.
• You will keep the office running as the steady center — coordinating office duties, calls, and details so that all team members are free to be fully present with families. This operations excellence creates the space for ministry to happen.
• You will build real knowledge of cemeteryoperations — not just to answer questions, but guide families with confidence through the Order of Christian Funerals and the choices in front of them, at a moment when they may not know what to ask.

Compensation and Benefits...

• Starting wage $18
• Flexible Hours

Get to know us…

CFCS partners with Dioceses across the U.S. in the operation of their cemeteries. We are founded in faith and provide a vibrant community for employees and families we serve. We’ve been doing this for 20+ years and have developed tools to help each person grow in their role, in the industry, and in service to families.

The work we do is founded in our Core Values–Share the Journey, Serve with Care, and Make It Happen

www.cfcsmission.org

https://www.ncregister.com/blog/finding-solace-in-a-cemetery

We’re looking for someone with…

• Experience in an office environment, performing administrative duties, receiving multiple inbound calls, and having direct contact with the public
• Interest in working in a Catholic environment.This is about calling, not checkboxes. All faiths and backgrounds welcome — what we need is a heart that's genuinely drawn to this mission.
• Great customer service and service recovery skills
• Empathy and compassion for people in need
• Ability to coordinate with internal departments
• Skills in completing work amidst interruptions and starting and stopping
• Computers, software, and technology aptitude
• Bilingual in Spanish (preferred)
• Valid Driver’s License

Additional Pre-Employment Requirements

• The Archdioceseteam will facilitate:
  • Background Check
  • Reference Checks
  • Safe Environment Training