Receptionist - Full Time

Mahealthcare; Dubuque (IA); On-site; Full time

Job summary

A leading healthcare provider is seeking a Full-Time Receptionist to join their team in Dubuque, Iowa. The role includes customer service, scheduling, and insurance management, with a competitive salary and comprehensive benefits package. Ideal candidates will have a high school diploma and some experience in a similar role, showcasing strong interpersonal skills and the ability to multi-task effectively.

Benefits

Annual pay raises

Comprehensive health insurance

401k with immediate matching

Flexible Paid Time Off Program

Life insurance and disability coverage

Qualifications

• High school diploma or GED required.
• 3 months to 1 year of similar or related experience.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet customers and check in patients for appointments.
• Schedule appointments and manage insurance records.
• Provide instructions to patients and maintain effective relationships.

Skills

Customer Service

Multi-tasking

Proficient Computer Skills

Problem Solving

Education

High school diploma or GED

Job description

Medical Associates Clinic is hiring a Full-Time Receptionist to be a dynamic member of our team.

Pay and Benefits: $17+/hr. with a full benefits package including:

• Pay raises at least annually
• Medical Associates top-rated health insurance with the most comprehensive provider network in the area, including discounted premiums for wellness program participation
• 401k with immediate matching (50% on the dollar up to 7% of pay) and additional annual profit sharing
• Flexible Paid Time Off Program (24 days off/year)
• Tax savings with Medical and Dependent Care Flex Spending Accounts
• Income security for your family: Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Primary Schedule: Rotating shifts Monday - Friday between 6:45 am and 5:00 pm, working 5 days/40 hours per week. Full benefits eligible!

Essential Functions & Responsibilities:

1. Demonstrate effective customer service skills by greeting customers politely, promptly, and helpfully, providing necessary instructions or directions. Check in patients for appointments, review and update patient information, and make account changes to ensure correct billing.

2. Set up new insurance coverage or modify existing records as needed. Collect copays or other payments and perform accurate end-of-day balancing.

3. Schedule appointments within our clinics or from work queues, applying department/provider scheduling protocols and directing patients to appropriate providers or specialties.

4. Provide verbal and/or written instructions to patients, peers, and clinical team members, interacting tactfully and establishing effective relationships.

5. Complete all other assigned projects and duties.

Knowledge, Skills, and Abilities:

Education: High school diploma or GED required.

Experience: 3 months to 1 year of similar or related experience.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential. Work involves personal contact inside and/or outside the organization, often regarding routine matters requiring discussion.

Other Skills: Ability to multi-task in a fast-paced environment, proficient computer skills including keyboarding, experience with multi-line phones, cash handling, and ability to work independently, problem-solve, and be resourceful.