Receptionist FT

LOS ALTOS GOLF AND COUNTRY CLUB; Los Altos (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) Retirement Savings Plan

Paid Holidays

Paid Time Off

Free Meals on Duty

Employee Golf on Mondays

Job summary

Los Altos Golf & Country Club is seeking a friendly Receptionist/Hostess to welcome members and guests, manage dining reservations, and support front desk operations. You will coordinate seating, take messages, and provide information to ensure a smooth guest experience from arrival to departure.

Qualified candidates have a high school diploma or GED, excellent customer service and communication skills, and familiarity with reservation systems and multi-line phone networks.

Qualifications

• Must have high school diploma or GED.
• Excellent customer service and clear communication skills.
• Experience with reservation systems and multi-line phones preferred.

Responsibilities

• Greet members and guests; manage front desk and lobby area.
• Handle dining reservations and phone orders; escort guests as needed.
• Answer calls, take messages, and relay information to staff.

Skills

Excellent customer service

Excellent communication

Reservation systems

Typing speed 50 wpm

Multitasking

Education

High school diploma or GED

Tools

Multi-line telephone systems

Reservation software

Job description

Job Details

• Job Location: Los Altos - Los Altos, CA 94024
• Position Type: Full Time
• Salary Range: $25.00 - $29.00 Hourly
• Job Title: Receptionist/Hostess
• Job Status: Full Time
• Team/Department: Food & Beverage
• Job Classification: Non-Exempt
• Manager’s Title: Food & Beverage Director
• Job Level: Individual Contributor
• Salary Range: $25 - $29 per hour
• Date of Revision: November 2025

Join the team at Los Altos Golf & Country Club, a legendary Bay Area Club for over 100 years! We offer a welcoming, family-oriented environment with a world-class golf course, award-winning facilities, and a supportive staff that’s been with us for decades. If you’re looking for a place with strong culture, great benefits, and a fantastic community, LAGCC is the place for you.

POSITION SUMMARY

Serves as the club’s first point of contact, greeting members and guests and providing a positive hospitality experience. Manages incoming calls, takes messages, and maintains online and phone dining reservations. Coordinates seating, dining room assignments, and performs hostess duties, including escorting guests to dining and bar areas. Requires strong organizational and interpersonal skills to ensure a seamless member and guest experience from arrival to departure.

MANAGERIAL RESPONSIBILITIES

There are no managerial responsibilities in this role.

SUCCESS CRITERIA

Consistently performs the job to a high degree over an extended period of time. Reliable and punctual. Able to openly and honestly communicate with Management and the team. Highly regarded by Members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer and transfer telephone calls; take messages for staff and members.
• Accept, record, and manage dining reservations; communicate with staff as needed.
• Greet members and guests; provide club schedules, information, and general assistance.
• Sort, distribute, and post incoming and outgoing mail (including overnight services).
• Maintain and update club information materials (flyers, digital signage).
• Perform general office duties: word processing, filing, copying, and scanning.
• Maintain supply inventories for reception and offices.
• Monitor and report unauthorized visitors; help enforce member attire guidelines.
• Operate and maintain front desk, lobby, and common areas; control traffic flow and lobby music.
• Manage “lost and found.”
• Perform other duties as required by the manager on duty.

HOSTESS TASKS

• Manage dining reservations and take phone orders for take-out.
• Greet and escort members and guests to dining and bar areas.
• Provide menus and introduce the server.
• Attend to special requests and monitor member/guest needs throughout their visit.
• Maintain a clean and organized reception area.
• Answer incoming calls and respond to member/guest inquiries.

ORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• This role routinely uses a computer and telephone system.
• This role will involve working some evening or weekend events.
• Must be able to reach, bend, stoop, stand and lift up to 25 pounds.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.

BENEFITS

• Medical, Dental, Vision, Life Insurance, and Long-Term Disability
• Paid Holidays, Paid Time Off (PTO)
• 401(k) Retirement Savings Plan (after meeting eligibility requirements)
• Paid Meal Breaks
• Free Meals (while on duty)
• Employee Golf on Mondays

EMPLOYMENT PRACTICES

At the Los Altos Golf and Country Club, we value diversity and always treat employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

QualificationsKNOWLEDGE, SKILLS, ABILITIES

• Excellent customer service skills and an open, courteous and friendly personality required.
• Excellent oral and written communication skills.
• Must have working knowledge using and programming multi-line telephone networks and reservation systems.
• Must be able to type and efficiently (at least 50 wpm}, use word processing, spreadsheet and e-mail programs.
• Must be able to efficiently handle multiple tasks concurrently while meeting deadlines, prioritizing tasks and providing excellent member service.
• Knowledge and ability to perform required role during emergency situations.

Education and/or Experience

• High school diploma or GED required; prior Host/Hostess experience preferred.
• Knowledge of restaurant etiquette and reservation management.
• Demonstrated customer service and strong communication skills (phone and in-person).
• Strong organizational skills; able to oversee dining and bar areas.
• Flexible availability, including nights and weekends.
• Ability to work collaboratively and treat others with respect.
• Ability to multitask, perform basic math, and maintain attention to detail.