Front Desk Agent

Vine Street Hospitality; Lancaster (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Vine Street Hospitality in Los Angeles, CA seeks a Front Desk Agent to deliver exceptional guest service at the club, handling check-ins/outs, payments, and inquiries with a courteous, professional approach.

The role requires a High School Diploma or equivalent and at least 1 year of customer service or front desk experience, along with strong interpersonal skills and the ability to learn a property management system. Fast-paced environment experience is a plus.

Qualifications

• High School Diploma or equivalent.
• 1 year of customer service/front desk experience preferred.
• Strong interpersonal and communication skills.
• Attention to detail, organization, and follow-through.
• Proficient in computer systems and ability to learn property management software.
• Able to work in a fast-paced environment with professionalism and composure.
• Reliable and punctual attendance.

Responsibilities

• Greet members and guests promptly with a warm welcome.
• Check guests in and out efficiently, confirming reservations, room rates, and payment methods.
• Provide information about amenities, events, services, and local attractions.
• Respond promptly to requests with professionalism and care.
• Balance the cash drawer and process payments as needed.
• Issue and program room keys; ensure confidentiality and security of guest information.
• Answer calls courteously and relay messages accurately.
• Maintain front desk and lobby area cleanliness and organization.
• Coordinate with Housekeeping/Engineering/Security/F&B for seamless experiences.
• Follow safety, security, and emergency procedures and complete shift checklists.

Skills

Interpersonal skills

Communication skills

Education

High School Diploma or equivalent

Tools

Property management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full Time Los Angeles, CA, US

2 days ago Requisition ID: 1055

The Club Host plays a vital role in creating a welcoming and memorable experience for all members and guests. This position serves as the first point of contact at the Club, providing exceptional customer service during check-in, check-out, and throughout the guest stay, while upholding the Club’s service and hospitality standards.

Responsibilities

Greet members and guests promptly with a warm and sincere welcome.

Check guests in and out efficiently and courteously, confirming reservations, room rates, and method of payment.

Provide accurate information about Club amenities, events, services, and local attractions.

Knowledge of Opera Cloud- Not required but preferred.

Respond promptly to member and guest requests, questions, and concerns with professionalism and care.

Maintain a thorough knowledge of current room rates, packages, and promotions.

Handle all cash, credit card, and check transactions accurately; balance the assigned cash drawer at the end of each shift.

Process guest payments, vouchers, and adjustments as needed.

Issue and program room keys; ensure confidentiality and security of all guest information.

Answer phone calls courteously, transfer calls appropriately, and relay messages accurately.

Retrieve and distribute mail, packages, and faxes to guests as needed.

Maintain cleanliness and organization of the front desk and lobby area.

Communicate effectively with other departments (Housekeeping, Engineering, Security, Food & Beverage) to ensure seamless guest experiences.

Follow all safety, security, and emergency procedures as required by the Club.

Complete shift checklists and reports accurately and on time.

Uphold the Club’s values and service standards at all times.

Qualifications

Education: High School Diploma or equivalent required.

Experience: Minimum 1 year of customer service or front desk experience preferred (hospitality or club environment a plus).

Strong interpersonal and communication skills.

Excellent attention to detail, organization, and follow-through.

Proficient in computer systems and ability to learn property management software.

Ability to work in a fast-paced environment while maintaining professionalism and composure.

Reliable and punctual attendance required.

Physical Requirements

Ability to stand for extended periods of time.

Light work: may occasionally lift or move up to 20 pounds.

Frequent walking, bending, and use of hands to operate computers and office equipment.