Receptionist(FT)

The Forum at Rancho San Antonio; Cupertino (CA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance, HSA

Life and Disability coverage

401(k) with company match

Referral Bonus up to $500

PTO, Holidays, Bereavement

Employee Assistance Program

Tuition reimbursement

Job summary

The Forum at Rancho San Antonio in Cupertino, CA is seeking a hospitality-focused Receptionist to warmly greet residents, guests, and staff, and to support daily front-desk operations.

You will open/close the reception desk, answer calls, help with inquiries, and maintain resident records while upholding Life Care Services standards and HIPAA confidentiality. Weekend and holiday availability is required.

Qualifications

• High school diploma or GED required.
• Ability to communicate effectively in verbal and written form.
• Proficient in Microsoft Word and other Office applications; typing speed of at least 35 wpm.

Responsibilities

• Opens and closes the reception desk and secures files, keys, and equipment.
• Greet visitors and direct them to the appropriate person or area.
• Answer and route telephone calls; take and deliver messages as needed.
• Assist with marketing/sales inquiries and maintain community inquiry standards.
• Accept and record payments, reservations, appointments, and cancellations.
• Maintain confidential resident information per HIPAA regulations.

Skills

Communication

Typing 35 wpm

MS Office

Grammar & spelling

Office equipment

Multitasking

HIPAA compliance

Education

High school diploma/GED

Job description

When you work at THE FORUM, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that's investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!

THE FORUMis recruiting for a hospitality focused Receptionist. This role is responsible for meeting and greeting residents, guests, prospective employees, suppliers, vendors, and outside service providers in a warm and professional manner on a daily basis. They are the first face someone sees when visiting our community!

Employment Status: Full Time( Must be available to work in the weekends and holidays)

Shift Schedule: AM Shift ( 8:00am-4:30pm)

Hourly Wage: $21.80- $26.60

Why You'll Love Working Here

• Medical, Dental, and Vision insurance; HSA and FSA options( PT/FT)
• Life and Disability coverage (basic and voluntary)- ( FT)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, and Pet Insurance(FT)
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Generous PTO, Paid Holidays and Bereavement Leaves (PT/FT)
• Employee Assistance Program & a Safe and clean work environment
• Birthday Celebration, Service Tenure Awards and Monthly Employee Engagement Activities
• Career Advancement Opportunities
• Tuition Reimbursement Program
• A warm, engaging, and mission-driven workplace where your impact truly matters

Here are a few of the daily responsibilities of a Receptionist.

• Opens and closes the reception desk and properly secures all files, keys, and equipment in the office area.
• Serve as a telephone receptionist for the Community during meetings, or exceeding Life Care Services' and the Forum's hospitality and service standards.
• Greet visitors and inform them of the sign-in procedure.
• Receive record, and transfer telephone calls to the appropriate parties; take and deliver telephone messages as necessary; acquire in-depth knowledge of the community telephone system to effectively utilize system features.
• Assist with the Community's marketing/sales process by answering inquiries concerning the Community both over the telephone and in person; all inquiries should be handled according to Life Care Services' and the Forum's hospitality and service standards.
• Accepts and records, as directed, all payments, reservations, appointments, and cancellations.
• Sort and distribute incoming mail according to Community policy.
• Provide typing and/or word processing services for business office correspondence and residents. Assist with other business office functions, e.g., materials preparation, reports, etc.
• Always maintain and protect the confidentiality of resident information by following HIPAA regulations.
• Practice all safety, loss prevention, and infection control procedures.
• Attends in-service training and education sessions as assigned.
• Updates resident records such as absent logs, unit authorization records, pet records, and more.
• Updates Resident Engagement Portal information and slides.

Here are a few of the qualifications we need you to have:

• High school diploma/GED with a minimum of one year's experience as a receptionist.
• Must be able to communicate effectively both in verbal and written communication.
• Working knowledge of Microsoft Word and other Microsoft Office applications; ability to type at least 35wpm.
• Must be able to create Word documents and correspondences using correct grammar and spelling.
• Ability to use a personal computer, copy machine, and other office equipment.
• Must be able to handle a multiplicity of routine tasks, following specific instructions carefully and general instructions completely.
• Ability to provide secretarial and clerical services in a senior housing and health care environment that meet, or exceed, Life Care Services' hospitality and service standards.
• Willingness to work with the elderly.

EEO Employer