Receptionist & Front Desk Specialist: Customer Care & Sales

Tim Bush - State Farm Insurance Agent; Newport Beach (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Tim Bush - State Farm Agent is a leading insurance agency in Newport Beach seeking a Receptionist - State Farm Agent Team Member. The role emphasizes organized, customer-focused front-desk service in a busy office environment.

You will greet customers, manage appointments, handle inquiries, and support the team with administrative tasks while identifying opportunities to discuss insurance options. Strong communication and CRM skills are valued.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Communication skills

Interpersonal skills

Organizational skills

Sales conversations

MS Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Tim Bush - State Farm Agent is a leading insurance agency in Newport Beach seeking a Receptionist - State Farm Agent Team Member. The role emphasizes organized, customer-focused front-desk service in a busy office environment.

You will greet customers, manage appointments, handle inquiries, and support the team with administrative tasks while identifying opportunities to discuss insurance options. Strong communication and CRM skills are valued.