Receptionist - Franchise Location

H&R Block, Inc.; Kendall Township (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, match them with the right tax professional, and schedule appointments. This front-desk role supports in-person, phone, and virtual service within a fast-paced franchise office.

You will help ensure client needs are met, maintain an organized workspace, and collaborate with team members. A high school diploma or equivalent and customer service experience are preferred; flexible scheduling and

Qualifications

• Experience in a fast-paced environment and customer service.
• Ability to multi-task and stay organized.
• Proficiency with Microsoft Office applications.
• Flexible to work across locations.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as preferred by them.
• Ensure all client needs are met in person, over the phone or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service experience

Multi-tasking

Organizational skills

Time management

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About the Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.

What You’ll Bring to the Team:

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise:

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent
• Ability to work flexible schedule and/or in multiple locations
• Sales/marketing experience

1 This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Pay Range

$15.00 - $18.00/Hr.