Receptionist - Franchise Location

H&R Block, Inc.; Fairmont Place (IL); Presencial; USD 21.000 - 25.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients, route them to the right tax professional, and schedule appointments. This role requires a friendly demeanor, strong organization, and the ability to multitask in a fast-paced office.

You will support in-person, phone, and virtual service, maintain office cleanliness, and collaborate with team members to meet client needs. Prior customer service experience is preferred.

Formación

• Experience in a fast-paced environment.
• Customer service background.
• Able to multi-task and stay organized.
• Excellent verbal and written communication.
• Proficient with Microsoft Office products.

Responsabilidades

• Answer phones and greet clients in a friendly, professional manner.
• Match clients with the appropriate tax professional for their needs.
• Schedule clients according to preferred times.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.
• Perform other duties as assigned.

Conocimientos

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Phone etiquette

Educación

High school diploma

Herramientas

Microsoft Office Suite

Descripción del empleo

About the Role

Helping others is what we do best here, which means you will get to see the impact of your work firsthand. As you inspire people to make confident, informed decisions about their lives, careers, and money, you will build client relationships that will grow stronger each year. Joining H&R Block as a seasonal Client Service Professional/Receptionist means you’ll focus on how to wow clients now and in the future.

What You’ll Bring to the Team:

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Your Expertise:

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

Preferred Qualifications

• High school diploma or equivalent
• Ability to work flexible schedule and/or in multiple locations
• Sales/marketing experience

1 This office is an independently owned and operated franchise office operating under an agreement with H&R Block. Franchisees make their own hiring decisions and any questions regarding employment at this office should be made directly to the franchisee.

Pay Range

$15.00 - $18.00/Hr.