Receptionist- Endocrinology

Artesia General Hospital; Artesia (NM); On-site; USD 21,000 - 26,000; Full time

Job summary

Artesia General Hospital in Artesia, NM is seeking a full-time Office Services Clerk to support patient intake, scheduling, and billing processes. The role requires a High School Diploma or GED and strong customer service and computer skills.

You will greet patients, register them, manage referrals and authorizations, handle payments, and coordinate with providers while ensuring regulatory compliance and confidentiality.

Qualifications

• Education – High school diploma or equivalent.
• Experience – Customer service, computer; healthcare setting preferred.
• Training – none.
• License/Certification – N/A

Responsibilities

• Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
• Maintain appointment scheduler and follow office scheduling policy.
• Register patients in a complete and accurate manner to conform to all regulatory requirements.
• Collect monies at time of service.
• Review provider medical records to gather information for approvals from the various insurance plans.
• Handle pre-certification and referrals.
• Handle all prior authorizations on tests as well as medications.
• Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
• Answers the phones
• Relays messages to and from the providers to the patients.
• Ensures the end of day reconciliation is complete each night before close.
• Preform basic clerical duties as required.

Skills

Customer service

Telephone handling

Basic math

Computer skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Artesia, NM 88210 Position Type: Full Time Education Level: High School Diploma / GED Salary Range: $15.00 - $19.00 Hourly Job Shift: Any Job Category: Business Office

ESSENTIAL FUNCTIONS:

• Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.


• Maintain appointment scheduler and follow office—scheduling policy.


• Register patients in a complete and accurate manner to conform to all regulatory requirements.


• Collect monies at time of service.


• Reviews provider medical records to gather information for approvals from the various insurance plans.


• Handle pre-certification and referrals.


• Handles all prior authorizations on test as well as medications.


• Follow up on prior authorizations; ensure that they are completed prior to scheduled date.


• Answers the phones


• Relays messages to and from the providers to the patients.


• Ensures the end of day reconciliation is complete each night before close.


• Preform basic clerical duties as required.

ADDITIONAL RESPONSIBILITIES:

• As assigned.

KNOWLEDGE/SKILL/ABILITIES:

• Knowledge of office equipment and ability to handle multi-time telephones.


• Basic math and computer skills.

AGE-RELATED COMPETENCIES:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety:

Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS:

• Education – High school diploma or equivalent.


• Work Experience – Customer service, computer. Experience in a healthcare setting preferred.


• Training – none.


• License/Certification – N/A

ENVIROMENTAL CONDITIONS:

Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.