Endocrinology Front Desk & Patient Coordinator

Artesia General Hospital; Artesia (NM); On-site; USD 21,000 - 26,000; Full time

Job summary

Artesia General Hospital in Artesia, NM is seeking a full-time Office Services Clerk to support patient intake, scheduling, and billing processes. The role requires a High School Diploma or GED and strong customer service and computer skills.

You will greet patients, register them, manage referrals and authorizations, handle payments, and coordinate with providers while ensuring regulatory compliance and confidentiality.

Qualifications

• Education – High school diploma or equivalent.
• Experience – Customer service, computer; healthcare setting preferred.
• Training – none.
• License/Certification – N/A

Responsibilities

• Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
• Maintain appointment scheduler and follow office scheduling policy.
• Register patients in a complete and accurate manner to conform to all regulatory requirements.
• Collect monies at time of service.
• Review provider medical records to gather information for approvals from the various insurance plans.
• Handle pre-certification and referrals.
• Handle all prior authorizations on tests as well as medications.
• Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
• Answers the phones
• Relays messages to and from the providers to the patients.
• Ensures the end of day reconciliation is complete each night before close.
• Preform basic clerical duties as required.

Skills

Customer service

Telephone handling

Basic math

Computer skills

Education

High school diploma or equivalent

Job description

Artesia General Hospital in Artesia, NM is seeking a full-time Office Services Clerk to support patient intake, scheduling, and billing processes. The role requires a High School Diploma or GED and strong customer service and computer skills.

You will greet patients, register them, manage referrals and authorizations, handle payments, and coordinate with providers while ensuring regulatory compliance and confidentiality.