Patient Services Representative - Diagnostics

Healthstar/CPS; Morristown (TN); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical

Dental

Vision

401(K)

401(K) matching

Life and Disability

Paid Time off

Paid Holidays

Job summary

Healthstar/CPS is seeking a friendly front desk receptionist in Morristown, Tennessee. The role greets patients, verifies demographics and insurance, and prepares medical records for daily appointments. You will update patient profiles and assist staff as needed.

Responsibilities include managing appointment schedules, collecting co-pays, and handling referrals. Knowledge of Athena EMR is preferred, and the position requires excellent communication and organizational skills.

Qualifications

• High School Diploma or equivalent.
• Experience in front-desk or medical office preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet and register patients in prompt, pleasant, and courteous manner.
• Verify demographics and insurance information in patient records.
• Prepare patient medical records for daily appointments.
• Maintain and update appointment schedules and confirm visits.
• Collect co-pays and balances; balance drawer daily.
• Answer calls and provide information; refer patients as needed.

Skills

Typing

Data entry

Customer service

Phone screening

Education

High School Diploma or Equivalent

Tools

Athena EMR

Job description

Job Details

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Description

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Benefits

• Medical
• Dental
• Vision
• 401(K)
• 401(K) matching
• Life and Disability
• Paid Time off
• Paid Holidays

Essential Functions

• Greets and registers patients in prompt, pleasant, and courteous manner.
• Verifies all necessary information such as demographics and insurance information in the patient medical record or file.
• Responsible for preparation of patient medical records for daily appointments.
• Updates profiles on the patients.
• Responsible for filing medical histories, labs, correspondence and other information in patient medical records in proper order following departmental guidelines.
• Maintains and updates current information on appointment schedules ensuring that patients are scheduled properly and appointments are confirmed, posts all cancelled, re-scheduled or no show appointments.
• Responsible for collecting all co-pays and small balances and balancing drawer daily.
• Responsible for patient referrals.
• Must be knowledgeable of EMR (Athena)
• Answers telephone, screens calls and provides information as directed.
• Assisting other staff as directed.
• Other job functions as directed.
• Attends meetings as required.

Skills/Abilities

• Must demonstrate current competencies applicable for the position such as typing or data entry.
• Knowledge of clinic/medical practice procedures related to all medical operations.
• Knowledge of phone system, copiers and fax machines.
• Knowledge of customer services principles and techniques.
• Must be capable of screening and directing calls in courteous and expeditious manner.
• Must be skilled in customer service and have a pleasant and courteous demeanor while dealing with all callers and must be able to effectively serve as a clinic liaison.
• Must be able to respond to stressful or emergency situations in a calm and effective manner.
• Must have the ability to work cooperatively as a member of office staff and team.
• Must be able to lift 30-50 pounds.

Mental/Physical Requirements

• Mostly sedentary with some standing, walking, reaching.
• Daily and repetitive data entry.
• Periodic stress from handling many calls and patient requests.

Qualifications

Education

High School Diploma or Equivalent