RECEPTIONIST- MFP

Artesia General Hospital; Artesia (NM); On-site; USD 21,000 - 26,000; Full time

Job summary

Artesia General Hospital in Artesia, NM is seeking a full-time front desk associate to greet patients, register them, schedule appointments, and handle payments in a busy medical office.

The role requires a high school diploma, customer service experience, basic math and computer skills, and knowledge of office equipment; healthcare setting preferred.

Qualifications

• Education – High school diploma or equivalent.
• Work Experience – Customer service, computer. Experience in a healthcare setting preferred.
• Knowledge of office equipment, basic math and computer skills.

Responsibilities

• Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
• Maintain appointment scheduler and follow office—scheduling policy.
• Register patients in a complete and accurate manner to conform to all regulatory requirements.
• Collect monies at time of service.
• Review provider medical records to gather information for approvals from the various insurance plans.
• Handle pre-certification and referrals.
• Handle all prior authorizations on test as well as medications.
• Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
• Answers the phones
• Relays messages to and from the providers to the patients.
• Ensures the end of day reconciliation is complete each night before close.
• Perform basic clerical duties as required.

Skills

Customer service

Computer skills

Office equipment

Multi-line telephones

Basic math

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Artesia, NM 88210 Position Type: Full Time Education Level: High School Diploma / GED Salary Range: $15.00 - $19.00 Hourly Job Shift: Any Job Category: Business Office

ESSENTIAL FUNCTIONS:

• Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.


• Maintain appointment scheduler and follow office—scheduling policy.


• Register patients in a complete and accurate manner to conform to all regulatory requirements.


• Collect monies at time of service.


• Reviews provider medical records to gather information for approvals from the various insurance plans.


• Handle pre-certification and referrals.


• Handles all prior authorizations on test as well as medications.


• Follow up on prior authorizations; ensure that they are completed prior to scheduled date.


• Answers the phones


• Relays messages to and from the providers to the patients.


• Ensures the end of day reconciliation is complete each night before close.


• Preform basic clerical duties as required.

ADDITIONAL RESPONSIBILITIES:

• As assigned.

KNOWLEDGE/SKILL/ABILITIES:

• Knowledge of office equipment and ability to handle multi-time telephones.


• Basic math and computer skills.

AGE-RELATED COMPETENCIES:

Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management:

Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety:

Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS:

• Education – High school diploma or equivalent.


• Work Experience – Customer service, computer. Experience in a healthcare setting preferred.


• Training – none.


• License/Certification – N/A

ENVIROMENTAL CONDITIONS:

Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.