Receptionist & Donations Scheduler

Paycom; Jackson (MS); On-site; USD 14,000 - 20,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Aflac Supplemental Insurance

403B Plan

Job summary

The Salvation Army in Jackson, MS is seeking a full-time Administrative Support role with a focus on clerical tasks, data entry, and phone dispatching. The position includes handling donations, scheduling pickups, and directing inquiries with a courteous approach.

Applicants should have a high school diploma or GED and at least two years of experience with switchboard or dispatching duties; equivalent combinations will be considered. Benefits are included.

Qualifications

• High school diploma or GED required.
• Two years of progressively responsible experience with telephone switchboard responsibilities or dispatcher duties, or an equivalent combination of training and experience.

Responsibilities

• Answer the telephone in a courteous manner and direct calls to destinations.
• Record messages accurately and distribute them timely by telephone or email.
• Greet visitors and provide information about operations and services.
• Schedule truck pickups and prepare pickup tickets with accurate details.
• Assist with data entry, vendor notifications, and filing projects.

Skills

Data entry

Clerical skills

Telephone etiquette

Education

High school diploma or GED

Two years of dispatcher/telephone switchboard experience

Tools

Telephone switchboard

Job description

Job Details: Job Location: ALM-Jackson Ms Corps - Jackson, MS 39206, Salary Range: $12.50 Hourly, Job Category: Admin Support, Schedule: Monday - Friday, 8:30 am – 4:30 pm

Position Type: Full-time with Benefits

This position is responsible for:

• Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as data entry and filing. Records accurate and complete donation pickup tickets; plans and schedules the route assignments for Truck Driver(s).

Key Responsibilities:

• Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
• Receives, responds to, and assists people requesting social service assistance; locates appropriate personnel to assist visitors.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in; retains and organizes log sheets
• Assists with various data entry, vendor notifications, and filing projects.
• Receives and prepares receipts for donations; notifies proper individuals of item arrival by telephone and/or E-mail.
• Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets.
• Records and updates pickup information; ensures the accuracy and completeness of the same.
• Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.
• Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints.

Employee Benefits

• Health Insurance
• Paid Time Off
• Aflac Supplemental Insurance
• 403B Plan

WHAT ARE WE LOOKING FOR IN YOU: What We Are Looking For In You

• High school diploma or G.E.D. required, AND
• Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities, OR
• Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Equal Opportunity Employer Veterans/Disabled