Receptionist & Dispatch Coordinator

SERVPRO of Vacaville / Dixon; Virginia; On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

SERVPRO Team Warnecki in Alexandria/Winchester VA is seeking a Receptionist & Dispatch Coordinator to handle front-desk and dispatch duties. Primary responsibilities include greeting customers, processing service requests, and coordinating with field teams for emergency responses.

The role offers full-time, in-office employment with opportunities for after-hours on-call shifts. Competitive pay with benefits and room for professional development are provided.

Qualifications

• Previous customer service, receptionist, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable using computers, Microsoft Office, and scheduling software.
• Ability to remain professional during stressful situations.
• Dependable, proactive, and willing to learn.

Responsibilities

• Answer incoming calls and greet visitors professionally. Assist customers with service requests and property damage emergencies. Collect accurate customer information and coordinate follow-ups. Communicate with customers, insurance representatives, and internal teams.
• Receive, document, and dispatch incoming job referrals and service requests. Coordinate appointments and emergency responses with field teams. Maintain accurate crew schedules, job statuses, and dispatch records. Monitor pending requests and follow up to ensure timely responses. Assist with scheduling field crews and on-call coverage.
• Enter and maintain accurate information in company systems. Monitor work-in-progress boards and dispatch reports. Prepare reports, maintain records, and support daily office operations. Collaborate with other departments as needed.

Skills

Customer service

Receptionist experience

Administrative experience

Communication skills

Organizational skills

Attention to detail

Computer proficiency

Scheduling software

Stress management

Dependable/proactive

Tools

Microsoft Office

Scheduling software

Job description

Benefits

• Health insurance
• Paid time off
• 401(k)

SERVPRO Team Warnecki

Receptionist & Dispatch Coordinator

Location

Alexandria, VA or Winchester, VA

Employment Type

Full-Time | In-Office

Schedule

Monday–Friday | 8:00 AM–5:00 PM (1-hour lunch break)

Additional Opportunity

After-Hours On-Call Shifts

Join Our Team!

What We Offer

• Competitive compensation and employee benefits
• Paid training and professional development
• Career advancement opportunities
• Supportive, team-oriented work environment
• Opportunity for additional after-hours on-call shifts

Key Responsibilities

Customer Service & Reception

• Answer incoming calls and greet visitors professionally. Assist customers with service requests and property damage emergencies. Collect accurate customer information and coordinate follow-ups. Communicate with customers, insurance representatives, and internal teams.

Dispatch & Scheduling

• Receive, document, and dispatch incoming job referrals and service requests.
• Coordinate appointments and emergency responses with field teams.
• Maintain accurate crew schedules, job statuses, and dispatch records.
• Monitor pending requests and follow up to ensure timely responses.
• Assist with scheduling field crews and on-call coverage.

Administrative Support

• Enter and maintain accurate information in company systems.
• Monitor work-in-progress (WIP) boards and dispatch reports.
• Prepare reports, maintain records, and support daily office operations.
• Collaborate with other departments as needed.

What We're Looking For

• Previous customer service, receptionist, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable using computers, Microsoft Office, and scheduling software.
• Ability to remain professional during stressful situations.
• Dependable, proactive, and willing to learn.

Preferred Qualifications

• Previous dispatching or scheduling experience.
• Experience in restoration, construction, or insurance.
• Knowledge of the local geographical area.
• Bilingual English/Spanish skills.

No restoration experience? No problem!

We provide training to help you succeed.

After-Hours On-Call Opportunity

This position offers the opportunity to participate in after-hours on-call shifts, assisting with emergency calls, customer intake, and dispatch coordination outside regular business hours.

Compensation: $16.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Picture yourself here fulfilling your potential.

At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.

Each SERVPRO® Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.